Home Knowsley Council Knowsley Council’s new website makes accessing council services easier than ever
View over man's shoulder as they browse the new Knowsley council website

Knowsley Council’s new website makes accessing council services easier than ever

by Gemma Melling

Knowsley Council’s new website is now up and running – with feedback from residents overwhelmingly positive.

The council’s site is the main way in which residents can get vital information about local services, such as bin collections, libraries, registrars, and schools. It’s a quick and easy way to report issues including missed bin collections, littering, faulty streetlights and more.

You can also log in and manage your council tax account, apply for school places for your child, or apply for certain benefits.

The council’s new website has been designed based on the feedback of users, with ease of use, and accessibility at its heart.

Built in partnership with Nomensa Ltd and LocalGov Drupal, the website boasts a range of features, including:

  • An all-new responsive and accessible design that works well on all devices
  • Improved transactional forms and experiences
  • A reworked content structure
  • Rewritten content
  • A robust feedback system to allow for informed continuous improvements.
  • An additional integrated accessibility overlay provided by ReciteMe.

The website is managed on a day-to-day basis by the Council’s Customer Services team.

Already, feedback from residents using the new site includes:

  • “The report a problem function is excellent and will help keep the website up-to-date”
  • “The services I needed were spot on, and I think this is much better than the old site”
  • “I felt it was very easy to find what I wanted and easy to navigate through the website.”
  • “I am happy with the new website.”
  • “Simplicity and clarity when doing things like paying council tax.”

In addition to the comprehensive redesign, new technologies into the website, including enhanced search capabilities and content types will improve the way customers find the information they need.

And with more and more services now available online, it’s even quicker to interact with the council.

If you still need help, you can try the website’s online chat for a speedy response – for some enquires you may chat with VIK our ChatBot who is programmed to answer your questions and help you access services. VIK is available any time of day or night at your convenience. VIK connects you to a real person if it can’t help.

The council is committed to continuously improving its online offer, and is already working on improvements to its online transactional forms – watch this space!

Cllr Jayne Lonergan, Cabinet Member for Resources, said: “A huge amount of work has gone into the creation of our new website, which has taken on board best practice across the sector, and the feedback received from residents.

“Our website is a key way in which residents interact with us, and we’re delighted that the feedback from users has been overwhelmingly positive so far. We’ll keep making improvements to our digital offer to ensure it’s as easy to use as possible for everyone.”

If you haven’t yet visited our new website – take a look and see what you think: www.knowsley.gov.uk.