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Unwanted Christmas gifts

What to do with your unwanted Christmas presents

by Comms Team

If you’ve received an unwanted present for Christmas or one of your gifts is faulty, here’s everything you need to know about your consumer rights.

Unwanted presents

High street shops and other traders are not under any obligation to offer you a return if you simply don’t like the gift.

However, most will offer you an exchange, refund or credit note for most returns.

You will be able to find out the store’s returns policy on your receipt, in-store or online. Many retailers extend their returns policies around Christmas.

To return your unwanted gift to the shop for an exchange or credit note, you’ll need a receipt or gift receipt and the item in its original packaging.

If the present was bought with cash, and the store is willing, you should be able to get a refund. If the gift was bought on a credit or debit card and you want a refund, you’ll need the person who bought the present to return it to the shop along with the card they paid with.

If the gift was bought online, the person who bought it has 14 days after receiving the goods to notify the seller that they are returning the goods and a further 14 days to return the present.

You might not be able to return certain items, such as personalised goods, perishable items, DVDs or computer software if the seal or packaging has been broken.

Faulty goods

Retailers are responsible for selling goods that are of satisfactory quality, as described and fit-for-purpose.

If your present doesn’t meet that standard, the person who bought it has 30 days to return it and get their money back or a replacement.

Alternatively, if that person has given you a receipt or gift receipt, you should be able to take the item back to the store yourself for a replacement.