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Track and Trace introduces online self-completion

by Guy Murphy

Knowsley residents who test positive for COVID-19 will now be invited to complete their Track and Trace details, including contacts, online first.

With rising cases across the UK, it is hoped that providing the option to self-complete online first will help free up capacity for Track and Trace call handlers to contact those hard-to-reach residents.

Following a positive test result, residents will be sent an invite to the digital portal and have four hours to complete their details. Track and Trace will send two reminders during that period. If the online account is not completed, then the resident’s details will be passed on to the Track and Trace team.

Engaging with Track and Trace is vital to helping stop the spread of COVID-19. In Knowsley, cases of the virus are now at their highest level since lockdown and we can only bring this down by undertaking regular tests, isolating when required, engaging with Track and Trace and getting the vaccine.

Cllr Christine Bannon, Cabinet Member for Health, said: “It is great news that residents who test positive have the opportunity to self-complete their Track and Trace details online. Hopefully this will encourage more people to engage with the system.

“We know that the majority of cases in Knowsley are in those aged between 18-30. This age group has the lowest vaccination rates and is also the most social, especially with events such as the Euros taking place and hospitality having reopened. Therefore it is crucial that those who are potentially at risk of spreading COVID-19 are contacted by Track and Trace as quickly as possible.

“I would urge anyone who tests positive to engage with the system and complete their details online as quickly as possible.”

Knowsley Council is also reminding all residents, including those who have been vaccinated, to continue following all advice issued by Public Health officials, including continuing to take part in regular asymptomatic testing.

Residents should isolate and book a test immediately if they, or anyone in their household, starts to experience symptoms. Coronavirus symptoms are a new persistent cough, a high temperature or a loss of sense of taste or smell. You can book a PCR test by calling 119 or visiting https://www.gov.uk/get-coronavirus-test