Home Supporting peopleAdult Social Care ‘Thank you’ payments to care workers

‘Thank you’ payments to care workers

by Cathy Sheel

The council is taking action to ensure payments are made to care provider staff following concerns raised by some care workers about delays in payments.

As part of the Government’s Winter Plan, Knowsley Council has received an allocation of £900,000 from the Workforce Recruitment and Retention Fund for Adult Social Care staff. This was passed on to registered care providers to make payments to staff providing care to Knowsley residents.

The payment is a thank you from Knowsley Council and is paid in recognition of the hard work and dedication of the front-line care workforce throughout the pandemic.

The council made this funding available to providers promptly but has recently been made aware of concerns raised by care workers regarding delays in payments.

As soon as these concerns were raised, the council contacted care providers to address any issues and ensure payments are made as soon as possible. The council remains committed to ensuring care workers receive the payments they deserve.

Who is eligible for the payments?

The payments have been made to care providers working in a range of settings including residential and nursing homes, domiciliary care, extra care, supported living and personal assistants, providing care to Knowsley residents.

Are all care workers eligible for the payment from Knowsley Council?

No, only care workers providing care to a Knowsley resident at the time the fund was released were eligible as the conditions of the Workforce Recruitment and Retention Fund used to pay for this restricted wider use.

How many are eligible for the payments?

In total, approximately 3,110 staff will receive a gross bonus payment of around £280.

Do the payments come directly from the council?

The funding has been made to registered care providers to make payments to their staff in their salaries.

Will this payment affect other benefits I receive?

The payment are subject to national tax and benefit regulations, which are outside council control.

What action has the council taken to ensure payments are made?

All providers eligible for funding to support the payment of bonus payments to staff were required to complete and sign a declaration form acknowledging receipt of the funds and to agree to spend it in line this purpose. As soon as the council was made aware of concerns regarding delays in payments, the council contacted care providers to address any issues and ensure payments are made as soon as possible.

What can I do if I have concerns about not receiving my payment?

If you are a current carer who has provided support to a Knowsley resident in February ‘22 and have not received your payment, please contact the council’s Whole Life Commissioning team at wlct@knowsley.gov.uk