If someone you have been in contact with has tested positive for coronavirus you are likely to be contacted by the NHS Test and Trace service and asked to self-isolate for 14 days.
Self-isolating for 14 days since you were last in contact with the person is a vital measure in helping to stop the spread of COVID19, as symptoms can take up to 14 days to appear. If you do go out and about if you’ve been told to self-isolate, you could be spreading the virus (unknowingly) to everyone that you are contact with.
The NHS will contact you by text or phone. Text messages will come from NHStracing. Calls will come from 0300 0135000.
Children under 18 will be contacted by phone wherever possible and asked for their parent or guardian’s permission to continue the call.
You will be asked to sign in to the NHS Test and Trace contact tracing website. If you cannot use the contact tracing website, they will call you.
The NHS Test and Trace service will never:
• ask for bank details or payments
• ask for details of any other accounts, such as social media
• ask you to set up a password or PIN number over the phone
• ask you to call a premium rate number, such as those starting 09 or 087
If you have been told to self-isolate:
• You should not leave your home for any reason. If you are self-isolating and require support with food or other supplies, help is at hand.
• Do not have visitors in your home, apart from essential care.
• Avoid contact with anyone you live with as much as possible.
Cllr Sean Donnelly, Knowsley Council Cabinet Member for Health and Social Care, said: “We all have a part to play in helping to stop the spread of the virus. Test and Trace is an essential part of this process. If you are contacted by the Test and Trace Service and asked to self-isolate it is vital that you follow the advice. Even if you have no symptoms and feel completely healthy, following test and trace guidance is important to the health of those around you, including the more vulnerable members of our society.”