National Get Online week takes place from 14 to 18 October 2019, encouraging as many people as possible to go online.
Throughout the week, support will be available to help you through the online process – whether it’s reporting a faulty street light or setting up your direct debit for Council Tax – we can help! Plus, you can use the PCs in the One Stop Shops and libraries for free.
In addition, the council’s website has been enhanced to help you find the information you need easily and quickly – visit the council’s website today. Plus, there’s online chat advisors available (during the opening hours of the Contact Centre) to guide you through the online process if you need help.
What’s happening throughout the week?
A range of activities are taking place throughout the week, from practical online support through to courses available throughout the borough to equip you with the skills to get online.
Monday 14 October 2019
- Digital Champions available in all One Stop Shops to help you get online
- Halewood Library – Digital drop-in session 10am to 12.30pm
- Kirkby Library – Tea and Tech session 10.15am-11.15am
- Prescot Library – Tea and Tech session 11am-12pm
- Huyton Library – Bring your device and get online with our eBooks and audio book service 10.15am-11.15am
- St Johns Infozone Huyton – digital drop-in session 1pm-3.30pm
Tuesday 15 October 2019
- Kirkby One Stop Shop – Digital Champion to help you through the online process
- Huyton Library – digital drop-in session 10am-12.30pm
- Stockbridge Village Library – Bring your device and get online with our eBooks and audio Book service 10.15am-11.15am
- Prescot Library – Bring your device and get online with our eBooks and audio Book service 2pm-3pm
- Huyton Library – Barclays Bank Tea and Teach session 2pm-5pm giving practical and helpful advice concerning online issues such as staying safe online and scamming.
- Northwood Hub, Kirkby – digital drop-in 1pm-3pm.
Wednesday 16 October 2019
- Huyton One Stop Shop – Digital Champion to help you through the online process
- Knowsley Housing Trust Page Moss – Digital Champions helping you to get online 10am-12pm
- St Johns Infozone Huyton – digital drop-in session 9.30am-12pm
Thursday 17 October 2019
- Halewood One Stop Shop – Digital Champion helping you to get online
- St Johns Infozone, Huyton – Digital drop-in session 1pm to 3.30pm
- Stockbridge Library – Tea and Tech session 10.30am-12.30pm
- Prescot Library – Digital drop-in session 10am-12.30pm
- Kirkby Library – Bring your device and get online with our eBooks and Audio book service 10.15am-11.15am
Friday 18 October 2019
- Prescot One Stop Shop – Digital Champion helping you to get online
- Huyton Library – Tea and Tech session 10.30am-12pm
- Kirkby Library – Digital drop-in session 10am-12.30pm
- The Old School House – Knowsley Older People’s Voice – digital drop-in session 10am-12pm
- Halewood Library – Bring your device and get online with our eBooks and Audio Book service 10.15am-11.15am
What are the benefits of being online?
- It’s quick
- There are no queues and you can contact the council at a time, date and location to suit you
- You can take advantage of online discounts (including fuel tariffs and online shopping)
- It can assist your to manage your finances, with your bank statements and transactions instantly available
- Find health advice and support
- Shopping or interacting with organisations from the comfort of your own home
- Being able to keep in touch with family and friends at the touch of a button through Facebook, Twitter and Skype and more!
How can I get online if I haven’t got the equipment?
There are a number of places where you can use PCs, free of charge. This includes all of the council’s One Stop Shops, plus the borough’s libraries.
I don’t have the skills to get online?
There are a range of courses available across the borough, many free of charge. As well as the drop-in digital skills sessions outlined above, there are also a number of other courses targeted to your needs – from setting up and sending emails through to using IT packages, there is something for everyone. To find out more visit the Family and Community Education website or call 0151 443 2026.
There’s also Digital Champions in each of the One Stop Shops who are on-hand to guide you through the council’s website or if you’re at home and need help, start an online chat with an advisor on the council’s website (during the opening hours of the Contact Centre).
What services are available on the council’s website?
knowsley.gov.uk makes it even easier for you to find information and services. The eye-catching icons make it easier for you to:-
- Apply for it – Housing benefit, council tax reduction, school places, replacement bins, planning applications, resident parking permits.
- Book it – Bulky waste collection, Registrars’ appointment, taxi MOT and pest control appointments.
- Pay for it – Council Tax, Business Rates, Fixed Penalty Notices, planning applications, building control, housing act advances, housing benefit overpayments
- Report it – Abandoned vehicles, potholes, faulty street lighting, missing / damaged street signs, fly tipping, litter, missed bins, dog waste, and noise pollution
You can also notify the council online regarding a change of circumstances (change of address, someone moving in / out of the property, change of income) and provide any supporting evidence through the website too.
If you haven’t already, discover what you can do online today on the council’s website.