Home Coronavirus: News and Advice Services now available in Knowsley libraries
Books on a library shelf

Services now available in Knowsley libraries

by Jonathan Kearney

Libraries across Knowsley have resumed some services following the further easing of national restrictions from Monday 12 April 2021.

Following the Government’s “Road Map” announcement, work has been under way to make some Library services accessible again, with COVID safe measures in place to ensure the safety of library members and staff.

“Select and Collect” borrowing is available once more, as is access to computer equipment and the Home Delivery Service has resumed.

In addition, face-to-face customer service support has been re-introduced for vulnerable residents in Knowsley. In the first instance, customers should call the council’s Contact Centre to discuss their enquiry and a face-to-face appointment will then be made if necessary.  This service will be delivered across all five of the borough’s libraries.

Information about the additional measures in place in all branches and regarding select and collect services, prior booking of computer equipment etc has been put together in a handy Library re-opening FAQs. Residents can also call their local branch if they have any queries.

If you prefer, you can still continue to order eBooks online as well as accessing many other council services to report issues, order items, or obtain information.  You can also speak to an Advisor on the council’s Online Chat or by telephone via the council’s Contact Centre.