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Service for vulnerable adults rated ‘Outstanding’ in Knowsley

by Laura Johnston

A Knowsley Council service that supports vulnerable adults in the community has received a coveted ‘outstanding’ rating from care quality watchdog, the CQC.

Knowsley’s Shared Lives and Supported Living service which supports vulnerable people living in their own homes and recruits Shared Lives carers to share their homes with adults with support needs was inspected by the Care Quality Commission earlier this year.

Against a backdrop of increasing scrutiny on Adult Social Care services nationally, inspectors rated the service as ‘outstanding’ overall, after looking at five categories: caring, effective, responsive, well-led and safe. Outstanding ratings were received for responsive and care, with the service rated as ‘good’ in the categories of safe, effective and well led.

Inspectors praised the care and support provided by the service that was ‘truly individualised, flexible and responsive’, and how the provision had enhanced, enriched and changed people’s lives.

People and family members also recognised the kindness and compassionate approach of staff and said they felt ‘listened to, valued, respected and included in every aspect of their care and support, and the development of the service.’

Knowsley Council’s Cabinet Member for Health and Social Care Cllr Sean Donnelly said: “With the current pressures and increasing scrutiny on adult social care services, it is rare for a service to receive an ‘outstanding’ rating from the CQC.
“We are very proud of this achievement. It is a fitting tribute to the dedication and commitment of our Shared Lives and Supported Living Service staff and recognises the huge impact these services have on the lives of some of our most vulnerable residents.”

For more information about the Care Quality Commission visit www.cqc.org.uk

The Shared Lives Service is keen to recruit new carers and there are lots of ways people can get involved. They can offer a permanent home to someone, or short break support to give permanent carers a break. Recruits will receive payment, extensive training and 24/7 support.

Both families and individuals of any age can get involved with Shared Lives – which offers a great opportunity for anyone seeking a new challenge, or maybe approaching retirement.

For further information about Knowsley Shared Lives Service, call 0151 443 2060.