Home Coronavirus: Help and support Profiling Adult Social Care during the Coronavirus pandemic
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Profiling Adult Social Care during the Coronavirus pandemic

by Gemma Melling

To help to support the council’s response to the Coronavirus outbreak and support vulnerable residents, at a time when they need support more than ever, their Adult Social Care team is providing vital services.

At such a challenging time, the demand on Knowsley’s Adult Social Care services has increased and as well as the range of ‘normal’ services the teams provide, they are also ensuring more than 9,000 residents who are in the ‘shielded’ category receive a telephone call to check that they are safe and well, are receiving food parcels if needed and also supporting residents to access any medication they need during the current lockdown period.

The team play a pivotal role in helping residents to remain in their own home for as long as possible, avoiding the need for residential or nursing care home support or hospital admissions. The team is there to provide support if residents have had a hospital stay and need support when they return home.

The range of services and support provided is vast and each week, we’ll focus on different teams to showcase the work they do, the support they have provided and the impact they are making in our communities.

This week, we are showcasing the work of our Community Social Work teams, Provider Services and Safeguarding Quality Improvement Service.

Community Social Work team

 The team has been instrumental in supporting residents who need to access care in different ways due to the impact of Covid-19 such as day centres closing, support services including mental health being difficult to access if people are self-isolating as well as supporting carers to continue with their role in these challenging times. The team are committed to ensuring residents are receiving the support they need and have continued to visit residents to maintain contact and support, adhering to social distancing measures.

Working within these teams there is talent, inspiration, motivation and collaboration.

 Provider Services

Adult Provider Services, including supported living, Respite, Shared Lives and Day Services, are all still providing support and care during this difficult period. This includes supporting the borough’s most vulnerable residents to attend day care, providing outreach support to residents who would normally attend day care and  providing much needed respite to carers by providing replacement care for their loved ones.

A number of staff have also been redeployed to other teams and the day service transport teams are helping to deliver vital PPE to frontline staff across Knowsley.

Safeguarding Quality Improvement Service

The Safeguarding Quality Improvement Service (SQIS) is a dynamic, multi-disciplinary team of health and social care professionals and experienced quality improvement support officers. The aim of the service is to ensure that residents with care and support needs receive good quality care services. The service has played an integral part in supporting care homes to manage changes due to Covid19, including infection control. The service has provided a short safeguarding video and safeguarding awareness information for staff and volunteers supporting the Volunteer Helpline.

Cllr Sean Donnelly, Cabinet Member for Health and Social Care, said: “The array of services provided by our Adult Social Care team is far reaching and their services have never been more needed, and valued, at the current time. We know from the feedback that we are receiving that our teams are doing an amazing job – something that I too endorse. We’ll continue to showcase the different services over the coming weeks to help raise awareness of this important work and maybe inspire you to take up a career in Adult Social Care.”