Home Health Primary care services are open for business

Primary care services are open for business

by Jonathan Kearney

Your GP practice and other NHS services remain open to you during the coronavirus pandemic.

All primary care services, which include GP practices, dental practices, pharmacies and optometry providers, are open and people can continue to access them as they have throughout the pandemic.

Here’s what to expect:

General practice

Please contact your practice by phone or online to begin with. You will be assessed and offered a phone or video appointment, or a face-to-face appointment if you need one.

The majority of common conditions can be assessed and diagnosed by your doctor by telephone or video consultation. They are experienced and skilled in doing this.

Dental care

Call your dental practice in the first instance rather than going there in person unless you have a booked appointment. They can assess you over the phone, offer advice, medication or a face-to-face appointment if this is needed.

Dental practices are prioritising patients with urgent dental needs whilst ensuring the safety of patients and staff. For some specific dental treatments, your dentist may need to be refer you to an urgent dental centre.

If you do not have a regular dentist, you can find one by going to: www.nhs.uk/service-search/find-a-dentist


Your local pharmacy is still here for you, they can provide help and advice over the phone – not just face to face. Find your nearest pharmacy at https://www.nhs.uk/Service-Search/find-a-pharmacy/


Urgent and essential eye care services are available and you should still attend eye care appointments if they’re going ahead and if you’re well. If you need urgent eye care and you don’t have a regular optician, contact NHS 111.

Attending appointments

If you are asked to attend for an appointment, please remember to put on your face covering unless you are exempt. Staff will be wearing masks or visors, or they may be sitting behind a screen.

When your practice is closed you can call 111 or go to https://111.nhs.uk/ for help and advice.

You should also continue to seek medical attention for other conditions unrelated to coronavirus. More information can be found here.