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Have you tried contacting the council online?

by Gemma Melling

Next time you need to contact Knowsley Council – whether to report an issue, pay a bill, book or apply for something – why not see if you can do it online?

It is now possible to access a growing number of services on the Knowsley Council website, meaning you can contact them at a time, date and location that is convenient to you!

Services are available 24 hours a day, 7 days a week online, so you can decide when you want to get in touch.

Did you know, you can:

  • Report fly tipping
  • Report dog fouling
  • Report noise pollution
  • Report litter
  • Report a faulty street light, traffic sign, bollard or beacon
  • Report missed bin collections
  • Report abandoned vehicles
  • Report pot holes
  • Book a Registrars appointment
  • Book a taxi MOT test
  • Submit a compliment or complaint
  • Search and apply for jobs
  • Register to vote
  • Set up a Council Tax direct debit
  • View your Council Tax and benefits balance
  • Check you are receiving the right benefits for your circumstances, check your claim details, details of payments received and your next benefit payment
  • Apply for housing benefit
  • Apply for a school place
  • Apply for a replacement bin
  • Apply for a parking permit
  • Apply for planning approval / submit your planning application
  • Access ‘My Neighbourhood’ which includes useful information about your local area including ward councillors, refuse collection dates and local health provision.

What if I don’t have a computer at home?

You can use any of the computers, with free internet access, in any of the council’s one stop shops (Halewood, Huyton, Kirkby and Prescot) or libraries. Staff there will be able to provide help and support if you need it.

I’m not familiar or confident with using computers, what can I do?

Help is available!  Free basic IT courses are available through the Family and Community Education Service – call 0151 443 2026 to find out more.  They take place in more than 40 places across the borough so there will be something near you.

Alternatively, staff in the council’s one stop shops are on-hand to guide you through the online process.

You can also check out our simple step by step guide to reporting an issue on the council’s website.

Why should I contact the council online?

  • It’s free.
  • It’s quick and you won’t be held in a queue.
  • You can contact the council at a time to suit you.
  • You can contact the council whilst you’re out and about.

Plus, being online also offers other opportunities – you can take advantage of online discounts (including fuel tariffs and discount codes when you shop online), shopping in the comfort of your own home, being able to keep in touch with family and friends at the touch of a button and searching and applying for job opportunities online.

If you haven’t already, discover what you can do online today! www.knowsley.gov.uk