Home Coronavirus: News and Advice Not displaying your Track and Trace QR code? It’s a legal requirement that you do.

Not displaying your Track and Trace QR code? It’s a legal requirement that you do.

by Guy Murphy

If your business is required to provide a customer log, then you must display an NHS QR code poster at your venue. The QR code allows customers to sign into the venue via the NHS Track and Trace App.

You can generate your poster online.

Businesses that this applies to include:

  • hospitality services, including pubs, bars, restaurants and cafés
  • tourism and leisure services, including hotels, museums, cinemas and amusement arcades
  • close contact services, including hairdressers, barbershops and tailors (including mobile close contact businesses)
  • community centres, libraries and village halls

Read the full list of organisations within these sectors on gov.uk.

Displaying the NHS QR code poster and collecting contact details is a legal requirement for these businesses and by collecting details, Track and Trace can ask those who might have COVID-19 to isolate and book a test. This will prevent the further spread of the virus in our communities.

Changes to Track and Trace mean that everyone in a group must check in when they arrive at a venue. Previously only one member of the group had to check in.

You must also provide a logbook to capture the details of any customers who do not have the NHS Track and Trace app. You do not need to manually log anyone who scans the QR code.

Please ensure you play your part, follow the guidelines that are in place to protect everyone – you, your staff and your customers.