Home Coronavirus: Help and support New phone line to support people with sight loss and their families
Guide dog

New phone line to support people with sight loss and their families

by Gemma Melling

Guide Dogs have launched a new phone line for people with sight loss and their families, to help support them during the coronavirus outbreak.

Guide Dogs can help you identify ways to continue living actively, independently and well, refer you to their other services or help you access services by other providers.

The Freephone number – 0800 781 1444 – is available between 9am-5pm Monday to Friday.

Guide Dogs has changed the way it provides services in response to social distancing, with every channel being used flexibly to give you choice and access to expertise and advice promptly.

For example, Guide Dogs staff can now arrange to contact you regularly by phone to provide individual support through the social isolation period. To request this service, please call 0800 781 1444.

To access this and other services available, please call 0800 781 1444.

Deafblind customers who use BSL should contact Guide Dogs via the webpage https://www.guidedogs.org.uk/covid19, clicking on the SignVideo logo on the right hand side, or through a SignVideo app. This connects you to a SignVideo interpreter who will then connect to the information line.