Home Health New 24/7 mental health text support service for Knowsley

New 24/7 mental health text support service for Knowsley

by Sandra Issar

SHOUT is a new free, confidential text messaging service for anyone struggling with their mental health who lives or works in Knowsley.

By texting the word ‘REACH’ to 85258 you will start a conversation with a trained volunteer.

Your volunteer will introduce themselves and ask you to share a bit about what’s on your mind.

You can share anything that might be troubling you, such as feeling anxious, relationship problems, bullying, addiction, self-harm, depression or suicide.

The trained volunteer will text you back and forth, and you only share what you feel comfortable with.

The goal of the conversation is to help you reach a calm and safe place with a plan of how to support yourself going forward.

This video explains more about how the SHOUT text support service works:


Cllr Christine Bannon, Knowsley Council Cabinet Member for Health, said:

If you are finding things tough right now talking to someone about it and sharing how you feel is an important step. Opening up isn’t always easy but the new text messaging support service allows you to share any concerns in complete confidence, sharing as little or as much as you feel comfortable with.


“No one should feel they don’t know where to turn. This new text service allows you to start a conversation, day or night, by texting the word REACH to 85258.”

This new 24/7 mental health text support service is commissioned by the Cheshire and Merseyside Health and Care Partnership and is available to those who live and work in St Helens, Halton and Warrington, as well as Knowsley.