Home Coronavirus: News and Advice Face to face services to begin in Knowsley libraries from next month
Books on a library shelf

Face to face services to begin in Knowsley libraries from next month

by Gemma Melling

Libraries across Knowsley will re-open to the public from Monday 12 April 2021 (subject to no changes being implemented to the Government’s “Road Map”).

The buildings in Halewood, Huyton, Kirkby, Stockbridge Village, and Prescot have been closed since January 2021 to comply with the national lockdown restrictions.  However, following the Government’s “Road Map” announcement, work is now well under way to make some Library services available to the public again – with COVID safe measures to be in place from Monday 12 April 2021.

Besides “Select and Collect” resuming, it is expected that the Home Delivery Service will begin and public access to computer equipment will be available once more.

In addition, face-to-face customer service support will be re-introduced for vulnerable residents in Knowsley.  In the first instance, customers should call the council’s Contact Centre to discuss their enquiry and a face-to-face appointment will then be made if necessary.  This service will be delivered across all five of the borough’s libraries.

Given the COVID safe guidance, there will be additional measures in place in all settings to ensure the safety of the public and staff. Individual arrangements will be in place and more information will be shared in the coming weeks regarding click and collect services, prior booking of computer equipment etc.

Residents are advised to check online in advance to ensure they are aware of the new processes in place, opening times, what services are available, and whether booking is required in advance. Once libraries are reopened, residents can also call their local branch if they have any queries.

In the meantime, don’t forget you can still order eBooks online besides accessing many other council services to report issues, order items, or obtain information.  You can also speak to an Advisor on the council’s Online Chat or by telephone via the council’s Contact Centre.