Home Children and Young People Knowsley Library Service gets ready to reopen

Knowsley Library Service gets ready to reopen

by Sandra Issar

Knowsley Library Service will launch a ‘Select and Collect’ service from 13 July.

Select and Collect is a new way to borrow books, initially operating from Huyton Library and extending to Kirkby, Halewood and Prescot libraries from 27 July.

Select and Collect

You will be able to select (pre-order) books by phone, email or using the library online catalogue and the library staff will have your books ready to collect at a convenient time and date. Collection will be available from Huyton Library from 13 July and available from Kirkby, Halewood and Prescot branches from 27 July.

Up to five books can be ordered and if the library staff are unable to supply your first choice of titles, they will supply a substitute if you are happy for them to do so. Loans will be for the usual three weeks.

The collection point will be located in the entrance to the library, where a staff member will have your books in a paper bag ready for you to pick-up.

All the books available to borrow are safe to handle as they will have been quarantined for 72 hours.

You can also return any books from Monday 13 July using the drop off point at the entrance to Huyton Library. Drop off points will be introduced at Kirkby, Halewood and Prescot branches from Monday 27 July. Fines or charges have been suspended so don’t worry about them being late.

Select and Collect is also available for children’s books. Under 12s should have their books collected by an adult.

Ordering your books

You can choose one of three ways to order your Select and Collect books from Huyton Library from 13 July and from Kirkby, Halewood and Prescot branches from 27 July.

  • Phone Huyton Library on 0151 443 3734, Kirkby Library on 0151 443 4289, Halewood Library on 0151 443 2086 or Prescot Library on 0151 443 5101. Have your membership number to hand, and a member of staff will answer your call and take your requests
  • Email Huyton Library; Kirkby Library; Halewood Library or Prescot Library with your choice of titles, remembering to add your library membership number, and a member of staff will contact you to arrange a convenient collection date and time slot
  • Via the online catalogue you can place a hold on your chosen books in the usual way by entering your membership and pin number. You will then be contacted to arrange a convenient collection date and time slot.

When you order online or by email please make sure your contact details are up to date so we can get back to you to arrange a convenient collection date and time slot. Please remember you will need to wear a face covering when collecting your books from inside the entrance of the library.

Not already a member and wish to join?

You can either fill in an online registration form or phone 0151 443 3734 and the library staff can do it over the phone.  You will be asked to bring in a form of ID to verify your address when you collect your books

If you’re currently only registered as an eBook user, this can be changed to a full membership giving you access to the full library service including Select and Collect.

Booking computer facilities

From 27 July, in addition to Select and Collect, customers will be able to book a session on Huyton Library’s PCs. These will be time limited slots, bookable up to seven days in advance.

To book a time slot for a PC at Huyton Library call 0151 443 3734. If you aren’t currently a member you can join over the phone.

You will be able to book a session to use the PCs at Halewood, Kirkby and Prescot libraries from Monday 3 August.

To keep yourself, other customers and staff safe you will be expected to clean the PC before and after your session with the cleaning materials provided.  You will also be required to wear a face covering  when entering the library and while using the PCs.

If you need to print anything off, the first three prints will be free of charge. Any additional prints will be charged at 10p each, and the correct change will be required for payment.

Don’t worry if you are not already a member as the library staff can set you up with an account over the phone so you are good to go before your session.

Cllr Aston, Knowsley Cabinet Member for Resources, said:

We can’t wait to welcome our customers back. Whilst our doors have been closed over the past three months, the team has been hard at work planning for the time when we can reopen. Of course, the service is going to look and operate slightly differently than before to ensure safety for both our customers and staff, but we can’t wait to help you borrow books again and provide free access to our computers.

 

“Our Home Delivery service is now up and running again too, and don’t forget you can still access our eBooks and online family history resources from home.”

Home Delivery Service

If you’re not quite ready to come back because you are vulnerable or have access issues, we can offer you our home delivery service until we open our doors fully. The home delivery service offers a range of books including audio books and large print. Please email yourlibrary@knowsley.gov.uk or call 0151 443 3734 during opening times for more details and to register your interest.

FAQs

To help answer any questions you may have about the reopening of Knowsley Library Service we’ve produced some FAQs