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Woman wearing a face covering browsing and selecting a book

Knowsley libraries are reopening for browsing

by Sandra Issar

Libraries across Knowsley will be reopening their doors and expanding the services available as national restrictions continue to ease from Monday 17 May.

The shelves are bursting with great new fiction and top titles as the service welcomes the return of browsing and borrowing books in branch. The Select and Collect borrowing service will also continue to be available as will computers with a pre-booked appointment.

For the time being Prescot Library will offer only Select and Collect and bookable PC access – and only on Mondays and Tuesdays – due to the building also being used as a test centre.

What you need to know before you visit

The safety of customers and staff is paramount, and we’ll be limiting the number of people in branch at any one time, so you may be asked to wait outside if the building is at full capacity when you arrive.

When you enter the library, we’ll ask you to register at the desk for NHS Test and Trace purposes and face coverings must be worn unless you are exempt.

Things will look a bit different in branch as we’ve removed furniture or marked it as ‘out of use’ and social distancing will be required.

We’ll ask customers to issue their own loans through the self-service machines. Our friendly staff will be on hand to support anyone who needs help doing this.

Face-to-face customer service support is available for vulnerable residents in Knowsley.  In the first instance, customers should call the council’s Contact Centre to discuss their enquiry and a face-to-face appointment will then be made if necessary.  This service will be delivered across all five of the borough’s libraries.

In addition, Knowsley’s Archive will reopen for bookings on an appointment-only basis from 17 May.

Information about the additional measures in place in all branches has been put together in a handy FAQ.  Residents can also call their local branch if they have any queries.

If you prefer, you can still continue to order eBooks online as well as accessing many other council services to report issues, order items, or obtain information.  You can also speak to an Advisor on the council’s Online Chat or by telephone via the council’s Contact Centre.