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Knowsley libraries are open!

by Sandra Issar

Libraries across Knowsley are open and expanding the services available as national restrictions ease.

The shelves are bursting with great new fiction and top titles, and the service’s friendly staff are ready to welcome you to browse and borrow in branch.

There’s no longer a limit on the number of customers in the library at any one time, and furniture is starting to be put back for your use.

The Select and Collect service is still available and you can, of course, still order eBooks online.

You can also use the computers – by appointment to guarantee your spot, or on a drop-in basis subject to availability.

The Archive Service (ARK) is again open for visits by appointment .

The safety of customers and staff is paramount, and customers are kindly asked to:

  • Please wear a face covering if possible.
  • Please register for NHS Test and Trace on your way in, even though this is no longer a legal requirement
  • Please hand sanitise and use wipes.
  • Please issue and return your own loans through the self-service machines. Our friendly staff will be on hand to support anyone who needs help doing this. Don’t worry if you have any overdue items due to lockdown as all fines have been temporarily suspended.

Cllr Jayne Aston, Cabinet Member for Resources, said:

We are delighted to welcome customers back into Knowsley’s libraries and help you borrow books or provide free access to the libraries’ computers.

 

“Our Select and Collect service continues to be available, and don’t forget you can still access our eBooks and online family history resources from home.

 

“If you haven’t visited since our doors re-opened, please rest assured the safety of customers and staff is paramount.”

Here to help

You can continue to access many council services online to report issues, order items, or obtain information.

You can also speak to an Advisor on the council’s Online Chat or by telephone via the council’s Contact Centre.

Face-to-face customer service support is available for vulnerable residents in Knowsley.  In the first instance, customers should call the council’s Contact Centre to discuss their enquiry and a face-to-face appointment will then be made if necessary.  This service will be delivered across all five of the borough’s libraries.