Home Health Knowsley Council supports residents’ mental health with new digital service

Knowsley Council supports residents’ mental health with new digital service

by Cathy Sheel

Knowsley residents over the age of 19 can now access free, digital mental health and wellbeing support, thanks to an innovative partnership between Knowsley Council and Qwell.

Knowsley Council has commissioned Qwell to provide free digital mental health and wellbeing support to adults over the age of 19. Qwell, is delivered by Kooth, one of the UK’s largest providers of digital mental health support and a trusted and proven partner of the NHS.

The Qwell service is available now, and will support adults with emotional wellbeing and/or emerging mental health issues, many of whom require short-term, focused interventions. Click here to visit the website.

The easy-to-use platform is accredited by the British Association for Counselling and Psychotherapy, and offers adults early preventative care and support without any prior thresholds to meet. The site is accessible 24 hours a day, seven days a week: one-on-one counselling sessions with fully qualified wellbeing practitioners are available 365 days a year, from midday to 10pm on weekdays, and from 6pm to 10pm at weekends and holidays. Sessions can be booked in advance or accessed via drop-in instant text-based chats.

Adults using Qwell will also have access to an extensive range of self-care and psychoeducational materials, peer-to-peer support via moderated forums, personal tools such as an online journal.

The Kooth Service for children and young people is already available and provides vital support for Knowsley residents aged between 11 and 19, and up to 25 years old for young people with special education and disabilities (SEND).

Cllr Christine Bannon, Knowsley’s Cabinet Member for Health said: “Qwell offers our residents access to free, high quality mental health and wellbeing support without the waiting lists or eligibility criteria sometimes imposed by traditional providers. Qwell is available when people need it most, offering completely confidential, anonymous support in the safety and comfort of their own homes.”

Dr. Lynne Green, Kooth’s Chief Clinical Officer, added: “Now more than ever, people are looking for personalised support at a time and place that is convenient to them. With so many people leading busy lives or facing barriers to care, it is imperative that adults have access to high quality mental health care. People come to Qwell with a range of mental health and wellbeing issues, and having a safe and supportive community where people can express their feelings and concerns can be lifesaving. We are really pleased to be working with Knowsley Council to deliver on-demand digital mental health support to adults in the area. “