Home Health How to access NHS services over the bank holiday weekend
A woman wearing sportswear is sat on an armchair. The woman is nursing an injury to her leg whilst using a phone in her other hand. The armchair is placed in the middle of an urgent treatment centre waiting room. The headline text reads: "Get to the help you need" The help us help you logo features in the bottom right of the image. The NHS logo features in the top right of the image Use NHS 111 for non-emergency healthcare

How to access NHS services over the bank holiday weekend

by Guy Murphy

Knowsley residents are also being urged to make sure they know how to access urgent care – in case they or a loved need help over the bank holiday weekends, and to support the safe and timely discharge of loved ones who are ready to leave hospital.

NHS 111

Hospitals can become very busy over a bank holiday weekend. To ensure that ambulance services and A&E departments are kept free for this who need them most, residents are asked to make NHS 111 their first point of call for non-emergency situations.

The NHS 111 service is available 24 hours a day, seven days a week. You can call, go online or use the NHS App to find out:

  • Where to get help for your symptom
  • How to find general health information and advice
  • Where to get an emergency supply of your prescribed medicine
  • How to get a repeat prescription
  • How to get an emergency dental appointment

If needed, NHS 111 can also arrange a call back from a nurse, doctor or paramedic or an appointment at the most appropriate local service including local pharmacies, urgent treatment centres, GP practices or A&E.

If you need urgent medical help but you’re not sure where to go, use 111 to get assessed and directed to the right place for you.

Continue to call 999 or go to A&E in an emergency when someone is seriously ill or injured and their life is at risk.

Pharmacy First

For advice and treatment for minor health concerns, people can also use the ‘Pharmacy First’ service which allows pharmacists to assess and treat patients for common conditions – without the need for a GP appointment or prescription first.

Simply drop in to your local pharmacy and ask for advice – but do remember to call ahead to check their bank holiday opening hours. Search for your nearest pharmacy and opening times at: www.nhs.uk/find-a-pharmacy.

Parents and carers are also reminded that if a child is unwell, you can visit the Alder Hey online symptom checker for helpful advice on how to treat your child at home, and when to seek further medical help. Go to: www.alderhey.nhs.uk/conditions/symptoms-checker

More information about options for urgent care is available at: www.nhs.uk/nhs-services/urgent-and-emergency-care-services