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Residents looking for advice about housing or homelessness, can access online information from the new AdviceAid service.
AdviceAid provides tailored, quality and localised housing advice. The service provides information about tenant rights, benefits, harassment, S21eviction notices, mortgage arrears, domestic abuse, rights of occupation, welfare reform, illegal eviction, rent arrears, housing disrepair and much more.
Available 24 hours a day, the service offers:
- Advice tailored to your individual needs and circumstances
- Advice that is contextual to the local area
- Advice that is of the highest quality written by legal experts
- Advice that is clear, easy-to-read and understand
- Advice that is consistent and up to date
- Advice you can access at any time, from any internet-enabled device
- Advice you can print or can email
The online tool makes it easier for everyone to access the housing advice they need, whenever they need it.
It can be accessed 24/7 via the Knowsley Council website: Homelessness and homelessness prevention guidance | Knowsley Council (click on ‘Housing Advice tailored for you’).