Home Health Knowsley patients ‘more satisfied’ with their GPs
Dr Andrew Pryce, Lead Partner at Dinas Lane Medical Centre and NHS Knowsley Clinical Commissioning Group Governing Body Chair

Knowsley patients ‘more satisfied’ with their GPs

by Gemma Melling

People in Knowsley are more satisfied with their doctor’s surgery than the national average, according to a recent survey.

NHS England’s annual national GP Patient Survey reveals that 87% of people in Knowsley say their overall experience of their GP practice is ‘good’ – beating the national average of 84% in overall satisfaction.

The survey also shows that 95% of the people in Knowsley who took part in the survey said their needs were met at their last appointment.

Relieving the pressure on hospitals

Dr Andrew Pryce, Lead Partner at Dinas Lane Medical Centre and NHS Knowsley Clinical Commissioning Group Governing Body Chair, said “We continually strive to improve NHS services for our population and we always welcome public feedback, whether it is positive or critical. As CCG Chair I am delighted that Knowsley has done so well in the patient satisfaction survey.

“This is a challenging time for the NHS financially, and we recognise the importance of high quality primary care. Good primary care services help to lift the pressure on our local hospitals.

“We have invested significant sums in primary care in Knowsley and we plan to continue this investment going forward.”

About the survey

The survey is independently carried out each January by Ipsos MORI on behalf of NHS England and is sent out to more than a million people across the UK.

It includes questions about a range of issues, including how easy or difficult it is to make an appointment at your practice, satisfaction with opening hours, and the quality of care received from your GP and practice nurses.

The findings help new patients choose a practice in their local area and help practices to understand where improvements are needed.

How did your doctor do?

Around 2,500 people in the borough took the survey and the results, including a breakdown by practice, can be found on https://www.gp-patient.co.uk/practices-search.