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Friendly nurse supports elderly lady at home

Good CQC rating for Knowsley’s Reablement Service

by Gemma Melling

Knowsley’s Reablement Service has retained its ‘Good’ inspection rating, following a Care Quality Commission (CQC) inspection conducted from 29 August to 5 September 2019.

The service – which provides care and support to allow individuals to remain living independently at home – was rated ‘Good’ overall and ‘Good’ in each of the inspection criteria, which were:

  • Safe – people are protected from abuse and avoidable harm.
  • Effective – people’s care, treatment and support achieved good outcomes and promoted a good quality of life.
  • Caring – the service involved people and treated them with compassion, kindness, dignity and respect.
  • Responsive – the service meets people’s needs.
  • Well-led – service leadership, management and governance assured high-quality, person-centred care, supported learning and innovation and promoted an open, fair culture.

The service was last inspected in September 2016 when it was also judged to be ‘Good’.

Knowsley Reablement Service provides care, support and reablement within residents’ own homes, enabling them to maintain or regain their independence. People’s needs and wishes are assessed and appropriate plans put in place to support their independence.

Key inspection findings included residents are supported to have maximum choice and control of their lives, people’s needs and wishes were assessed and planned for, systems for assessment and monitoring the quality and safety of the service were effective and staff were knowledgeable about individual’s needs.

Inspectors spoke with residents who were receiving support from the Reablement Service, along with their families, and feedback from them included “When they leave, there is nothing they haven’t done”; “Really good people”; “Very respectful” and “Set me on my way to do things on my own.”

Julie Moss, Executive Director (Health and Social Care), said “I’m delighted that this recent inspection endorses the valuable and respected service our Reablement team are providing in our local communities. The team help our residents to remain in their own home for as long as possible and inspectors noted the support our staff provides which is delivering positive outcomes for residents as well as the person-centred approach to support our residents. This is a great inspection report – well done to the team.”