Home In focus FREE digital support

FREE digital support

by Laura Johnston

Knowsley residents who need help to get online or want to improve their everyday digital skills have access to a range of FREE support across the borough.

One-to-one support

Digital Buddies are based in each of Knowsley’s libraries, they’re friendly members of staff who can help you to get to grips with your devices.

They can help with:

  • emailing
  • browsing the web and staying safe online
  • video calling
  • online shopping and banking
  • Social media
  • using online council services, such as:
    • using online chat
    • accessing online forms to apply or report something to us
    • searching for and applying for social housing
    • using online library services, including eBooks and eAudio and your online library account

Simply call into your local Knowsley Library to speak to a Digital Buddy with any digital query, or you can book a one-to-one session by filling in the Digital Support Form. You can also use this form to request help on behalf of someone else.

Alternatively, you can phone the council’s call centre on 489 6000 or if you’re already online you can also use online chat to book a one-to-one session.

On the day simply bring your laptop, tablet or smartphone along and the Digital Buddy will help you get online and get you started on your digital journey.

Knowsley’s libraries are open Monday to Friday from 10am until 5pm and on Saturday from 10am until 1pm.


Knowsley Family and Community Education (FACE) offer free digital drop-in sessions.

You will receive help and support with:

  • Basic computer skills, including connecting to the internet, using a browser, sending emails and keeping secure online
  • Using search engines, being aware that not all online content is reliable, accessing content across devices.
  • Setting up accounts and using online portals, including Universal Credit, Property Pool, e-consult, online shopping etc
Day Time Venue
Monday 9.30am-12pm New Hutte Neighbourhood Centre, Lichfield Road, Halewood, L26 1TT



Monday 12.30pm-3.30pm The Gate, 600 Princess Drive, Liverpool L14 9NQ


Tuesday 10am-12.30pm Kirkby Gallery, The Kirkby Centre, Norwich Way, Kirkby L32 8XY




1.30pm – 3.30pm


Huyton Library, Civic Way, Huyton L36 9GD




9.30am – 12.00pm


St John’s Infozone, Manor Farm Road, Huyton, L36 0UB


Wednesday 12.30pm – 3.30pm


Prescot Library, Prescot Centre, Aspinall Street, Prescot L34 5GA




9.30am – 12.30pm


St John’s Infozone, Manor Farm Road, Huyton, L36 0UB




1.00pm – 3.30pm


St John’s Infozone, Manor Farm Road, Huyton, L36 0UB



Cllr Jayne Aston, Knowsley Council Cabinet Member for Resources, said:

“We live in an increasingly digital world and improving your digital skills is a quick and easy way to ensure that you can continue to access the many services that are now operating online.

“The wide range of support available in Knowsley is free meaning that anyone can access help and develop skills to feel more confident using the internet and accessing online services.”