National measures are being taken to limit the spread of the Coronavirus Covid-19 virus and help as many people as possible to remain fit and well. In Knowsley, the council is working with a range of partners to support local people, continue to deliver frontline serices, and deal with the impact on our local communities.
Freephone helpline number for Knowsley
The council has set up a Community Support and Volunteer Line. It is helping Knowsley residents who need additional support during the outbreak and coordinating offers of help for those who are wanting to volunteer their time or services to help those in need in their local community.
Anyone needing support can call freephone 0800 073 0043 from 9am to 5pm, Monday to Friday.
Here is all the latest information you need to know (updated 26 August 2020):
Coronavirus (Covid-19): What you need to know
- Always carry a tissue to catch coughs and sneezes and then bin the tissue.
- Regularly wash your hands (for at least 20 seconds) with soap and water or use a hand sanitiser to kill germs – particularly when you get home or into work, blow your nose, sneeze or cough, eat or handle food.
- Work from home if it is possible.
- The less time you spend with the people, the less chance there is of the infection spreading.
Residents in one of the increased risk groups received a letter during week commencing 23 March giving advice based on their specific circumstances, including details of the support that is available.
The Government has also issued guidance on what social distancing for older people and vulnerable adults means. This can be accessed on their website – www.gov.uk.
There are some things that you can do to make self-isolation easier. These include:
- Plan ahead and think about what you will need in order to be able to stay at home.
- Ask your friends, family or neighbours for their help to access the things you will need to make your stay at home a success.
- Think about and plan how you can get access to food and other supplies such as medications that you will need during this period and use online services.
- Ask family, friends and neighbours to drop off anything you need or order supplies online, but make sure these are left outside your home for you to collect.
- Make sure that you keep in touch with family, friends and neighbours over the phone or through social media.
- Think about things you can do during your time at home. People who have successfully completed a period of staying at home have kept themselves busy with activities such as cooking, reading, online learning and watching films.
If you have a scheduled hospital or other medical appointment during this period, talk to your practice or clinic to ensure you continue to receive the care you need and consider whether appointments can be postponed.
If at any time you do feel unwell, please telephone your GP for advice – don’t visit the GP or your local pharmacist – speak to them over the phone. You can also visit NHS 111 online. If you feel you may need hospital care, call NHS 111 or in an emergency, dial 999.
If you need support during this time, Knowsley Council can help you.We are working with voluntary, community and faith sector groups, other public sector organisations and businesses to offer support to residents who are self-isolating for an extended period. If you don’t have anyone to help you during this time, you are not alone.
You can access support by calling the council’s freephone helpline on 0800 073 0043.The line is open Monday – Friday 9am–5pm and Saturday - Sunday 10am–2pm.
Leave an answerphone message outside these hours and we will return your call.
There will also be regularly updated information on the council’s website www.knowsley.gov.uk and here on Knowsley News.
Support with worry and anxietyStaying at home can be a daunting and worrying time, but help and support is available to help you.
The NHS' Every Mind Matters website has published useful guidance around looking after your mental health particularly whilst staying at home. It provides useful tips on planning ahead, keeping in touch with others and dealing with anxiety.
Knowsley's 10 Ways to Wellbeing campaign has updated advice to help you during the Coronavirus outbreak.
There is further advice to help look after your mental health here on Knowsley News.
From Monday, 18 May, anyone in England, Scotland, Wales and Northern Ireland who is displaying Coronavirus symptoms is eligible to book a test to find out if they have the virus.
People can register for a test at www.nhs.uk/coronavirus after checking their symptoms. You will be allocated the next available appointment at your nearest test centre, which may be one of the regional test sites or one of the mobile test sites which may be closer to home or if you are unable to get to one of the drive-through test centres, you can request a home testing kit (subject to availability). Details are available at www.nhs.uk/coronavirus.
The four UK Chief Medical Officers have also announced that anosmia – the loss or a change in your normal sense of smell or taste – has been added as a symptom of COVID-19.
This means that individuals need to self-isolate immediately – and will be eligible for a test – if they have a new continuous cough, or they have a high temperature, or they feel a loss or changed sense of normal smell or taste. All members of their household must also self-isolate according to current guidelines, unless the symptomatic individual receives a negative test result.
Anyone needing support can call freephone 0800 073 0043 from 9am to 5pm, Monday to Friday and 10am to 2pm at weekends.You can also fill in an online form to request help or make an offer to volunteer:
This helpline is available for:
- residents that may need additional support during the outbreak, such as vulnerable residents accessing food supplies.
- local businesses seeking advice or the latest Government information
- local businesses urgently seeking additional staff recruitment and residents looking for work – you can also contact Knowsley Works
- those wanting to volunteer their time and services to help those in need in their local community.
Support Knowsley FoodbankDuring the current Coronavirus outbreak, Knowsley Foodbank is experiencing an increase in demand for support and needs your help. The Foodbank supports Knowsley residents in crisis by providing three days’ emergency food and support. The council has teamed up with The Big Help Project’s Knowsley Foodbank to enable you to make donations of food or cash to support families suffering hardship as a result of the Coronavirus crisis. You can either donate money directly to The Big Help by visiting their fundraising page or visit one of their food drop off points across Knowsley. More details are here on Knowsley News. We are also appealing for businesses who can support the Foodbank with donations of food and supplies. If your company is able to help, please get in touch. The Foodbank also needs more volunteer support in its main distribution centre in Huyton and with the delivery of food to families across the borough. If you are able to help contact Knowsley Foodbank on 0151 482 6089 or 07731 789794. Read more about the work of Knowsley Foodbank on the Knowsley Foodbank website or The Big Help Project website.
Council Tax helpIt’s really important not to get into debt and build up arrears due to non-payment of Council Tax. If you are having difficulties affording payments there is a range of support available to you.
Help if you are worried about lost incomeIf you are an employee, read details about the Government’s Coronavirus Job Retention Scheme, which aims to protect 80% of wages (subject to conditions). If you are self-employed, read more about the Government’s self-employment Income Support Scheme. There are also some FAQs relating to the scheme.
Payment freezes for mortgages, credit cards, loans and other credit paymentsMortgage lenders are allowing many borrowers to take a three month payment holiday on mortgages, subject to certain conditions. Contact your mortgage lender to apply.
In addition, changes announced by the Financial Conduct Authority (FCA) come into force on Tuesday 14th April 2020 to allow people affected financially by the Coronavirus outbreak to request payment breaks of up to three months on their credit payments.
The measures allow people to freeze payment on the following: • Loans • Credit cards • Catalogue credit • Storecards • Home collected credit (for example, Provident loans). Sometimes known as ‘doorstep lenders’ • Some Credit Union loans
The measures do not include payday loans and can be applied for at any point during the next few months.
The changes will operate in the same way as the recently announced mortgage payment holiday; customers will need to repay the interest built during the break.
To apply, residents should contact their lender, ideally online.
Claiming BenefitsUniversal Credit is a benefit from the Department for Work and Pensions for working age adults on a low income or who are out of work.
The quickest way to make a new claim for Universal Credit is online. People making new claims for Universal Credit will no longer need to call the Department as part of the process. The Universal Credit team will call claimants if they need to check any of the information provided as part of the claim. They will also message them on their online journal to confirm details.
You can also contact the Department for Work and Pensions Universal Credit helpline on 0800 328 5644 for help with your claim. This line is very busy at the moment and wait times are long.
Citizens Advice run ‘Help to Claim’, a service helping people make new claims for Universal Credit. They offer support with the online application and can work with you until your first full payment is received.
The Department for Work and Pensions have changed some of the requirements usually in place when you make a claim for benefits, for example visits to the Jobcentre. There is also information on the support available for people who are already claiming benefits, need to claim or are at risk of losing their job as a result of Coronavirus. Keep up to date by visiting their website.
How can I find out if I am eligible for Universal Credit?
How will the Coronavirus outbreak affect my claim for benefits?
Where can I get help to apply?
Can I speak with someone on the telephone?
Yes – you can speak to Department of Work and Pensions Universal Credit Helpline 0800 328 5644 or Citizens Advice Help to Claim line 0800 144 8 144
If you need help making a claim for Universal Credit or Employment Support Allowance, Knowsley FACE (Knowsley Council’s Adult Education team) have set up remote Digital Support Sessions to help. You can contact the Citizens Advice Knowsley ‘adviceline’ for telephone advice on 0300 330 9008. Webchat is also available on their website or you can email them email@example.com. Their telephone lines are busy and they recommend you email rather than call if you can. Prescot and Whiston Community Advice Centre is also able to offer advice over the telephone. Call 0151 443 4639. Centre 63 Church of England Youth Centre is offering housing advice and tenancy support for 16-25 year -olds, as well as money and debt advice for 18 - 30 year-olds. Contact Ann Brown on 0151 549 1494 / 07971309838 or email Ann.Brown@centre63.co.uk for details.
Who can I call locally for telephone advice?
Citizens Advice ‘adviceline’ is available on 0300 330 9008 (if you are calling about a new claim for Universal Credit call their Help to Claim line instead on 0800 144 8 444)
Prescot and Whiston Advice Centre can answer telephone queries on 0151 443 4639
Can I email for advice, or check a website?
Email firstname.lastname@example.org Visit www.citizensadviceknowsley.org.uk
Advice is confidential and free from all of the organisations listed:
Free confidential information and advice on benefits, grants and managing your money, with an online benefits calculator to work out what you could claim. Visit their website or, if you don’t have access to the internet call 0808 802 2000.
Money Advice Service
Free, clear and unbiased advice to help you manage your money. Visit their website or call 0800 138 7777 to speak with a trained advisor.
Free advice and guidance to manage debt. Call 0800 138 1111 or visit their website.
Free, confidential and independent advice on dealing with debt problems. Visit their website or call 0808 808 4000 for more information.
You may also find this guide from the Money Saving Expert helpful to understand what help you may be entitled to.
Benefit assessmentsTo help support the Government’s advice around social distancing, face-to-face benefit assessments will cease with immediate effect. However you can still contact the council by phone to speak about your benefit assessment. Please call 0151 489 6000. Applications should still be made in the usual way through the council’s website. If you are unable to do this online, then call 0151 489 6000 - a benefit assessor will help you fill in the form.
All household waste collections in Knowsley are operating as normal.
Waste from households displaying Coronavirus symptomsCurrent guidance from Public Health England advises that any personal waste (such as used tissues and cleaning cloths) from households where someone is showing symptoms of the Coronavirus should be stored securely in disposable rubbish bags. These should be placed into another bag, tied securely and kept from other waste for 72 hours before being put in your bin for collection.
All other household waste can be disposed of as normal.
Waste and recycling centres (the tip)Merseyside Recycling and Waste Authority (MRWA) reopened all Household Waste Recycling Centres on Monday 4 May 2020.
Strict social distancing requirements and other restrictions are in place. So please check the MRWA website before setting out.
Bulky waste collectionsThe council’s Bulky Waste Collections Service has resumed.
To ensure everyone’s safety during the Coronavirus outbreak, residents will be asked to accept new terms and conditions when booking a collection.
To find out more or book a collection visit the council's website.
Ordering new binsDue to the prioritisation of essential waste collection services during the Covid pandemic, replacement bins are taking longer to deliver than usual. The current waiting time for a replacement bin is approximately 20 working days.
If you have suffered the loss of a loved one at this time, help and support is available.
An NHS Bereavement Helpline has been set up to offer guidance, support and advice to those dealing with the loss of a loved one at this difficult time.
In addition, Knowsley’s Educational Psychology Service has published a guide to help support children and young people who are affected by bereavement. Read more about this on Knowsley News.
A book of remembrance has been launched for all those who have died as a result of the COVID-19 pandemic.
Remember Me is an online memorial hosted by St Paul’s Cathedral for the use of anyone in the UK who wants to remember a loved one - it is for all faiths, beliefs or none. Read more.
Looking for childcare?If you require childcare for a child under 4, Knowsley's Childcare Information Service (CIS) has all the most up-to-date local information on all the different childcare options across the borough. You can call them on 0800 085 2022 or 0151 443 5635 or email Childcare.email@example.com.
There are also some childminders in the borough that are offering places. These can be accessed by contacting Knowsley’s Childcare Information Service on 0151 443 5635.
Children and Families – Early Help SupportIt's natural that some families will be finding this situation stressful and finding it harder to cope during these difficult times. We don’t want people to struggle and the council has a team of staff who can talk you through any issues and offer you some advice and guidance.
Contact the freephone helpline on 0800 073 0043 and ask for your information to be passed onto the Early Help Hub and a member of staff will call you back.
Alternatively, you could complete the online form.
Our Family First staff will continue to support children and families through telephone support and can provide a wide range of information, advice and access to many types of resources to help you through this difficult time.
View the latest Government guidance for businessesThe Government has published a new ‘one-stop shop’ page for advice to businesses on a range of issues related to Coronavirus.
Guidance for reopening post-lockdown can be found here: https://bit.ly/UpdatedRetailGuidance.
Business operating in contravention of the Health Protection (Coronavirus, Business Closures) Regulations 2020 will be committing an offence. Knowsley Council’s Environmental Health and Trading Standards officers will monitor compliance with these regulations, and businesses and premises that breach them will be subject to prohibition notices and fines.
Support from Knowsley CouncilKnowsley Council is here to ensure that businesses and individuals receive the correct advice, guidance and support. Knowsley Council’s Business Team works in partnership with Knowsley Chamber to help businesses understand the latest information available from Government, agencies and partners in relation to COVID-19.
If you need any general business advice please contact Invest Knowsley on 0151 477 4000 or email firstname.lastname@example.org
A set of FAQs for Knowsley businesses has been developed and can be downloaded here.
Follow the latest Government advice on the Gov.uk website.
You can also view advice on the Knowsley Chamber website. You'll also find an online business to business noticeboard, where local companies can offer their support or seek help.
Coronavirus Statutory Sick Pay Rebate SchemeThe Coronavirus Statutory Sick Pay Rebate Scheme allows small and medium sized employers, with fewer than 250 members of staff, to claim back the costs of paying coronavirus-related Statutory Sick Pay for two weeks - worth nearly £200 per employee. To get the rebate, employers will need to go online and input simple information about the employees being claimed for.
|Building control and dangerous buildings||0151 443 2380|
|Car parking, street lighting, traffic management and highways enquiries||0151 443 3100|
|Council Tax and 24-hour payment line||0151 443 4476|
|Education||0151 443 3232|
|Elections||0151 443 2222|
|Environmental services (includes bin collections, street cleaning, pest control, bulky item collections, clinical waste collections)||0151 443 2400|
|Financial Inclusion helpline||0151 443 3300|
|Home to School Transport||0151 443 2500|
|Housing advice and homelessness||0800 694 0280|
|Housing benefits||0151 443 4042|
|Knowsley emergency support scheme||0800 408 2014 or 0151 443 3200|
|Leisure||0151 443 2200|
|Licensing and dog wardens||0151 443 2300|
|Parking permit enquiries (APCOA)||0345 319 0430|
|Planning enquiries||0151 443 2381|
|Registrars||0151 443 2900|
|Social Services||0151 443 2600|
24 hour emergency contacts:
|Highways (includes footways and street lighting)||0151 443 3100|
|Homelessness||0800 694 0280|
|Knowsley Housing Trust repairs||0800 561 0007|
|Social services||0151 443 2600|
For emergencies between 5pm and 9am, you can call 0151 489 6000.
Select and Collect serviceHuyton, Kirkby, Halewood & Prescot libraries are now offering a‘Select and Collect’ service. The Home Delivery Service is also up and running again.
You can still borrow books and e-books onlineThe library website and online catalogue are available to access online. You can use this site to borrow eBooks and eAudioBooks as normal.
If you are not already registered for this service, you can create an account by emailing your details to email@example.com.
Booking computer facilities & printing servicesYou can now book a session on Huyton Library’s PCs. These will be time limited slots, bookable up to seven days in advance. To book a time slot for a PC at Huyton Library call 0151 443 3734. If you aren’t currently a member you can join over the phone. You will be able to book a session to use the PCs at Halewood, Kirkby and Prescot libraries from Monday 3 August. To keep yourself, other customers and staff safe you will be expected to clean the PC before and after your session with the cleaning materials provided. You will also be required to wear a face covering when entering the library and while using the PCs. If you need to print anything off, the first three prints will be free of charge. Any additional prints will be charged at 10p each, and the correct change will be required for payment. Don’t worry if you are not already a member as the library staff can set you up with an account over the phone so you are good to go before your session.
Keep in touch with the library service
You can also contact the library service with general enquiries via email or through their social media pages on Facebook and Twitter (just search for Knowsley Library Service.)
Please remember to wear a face covering when visiting the register office.
Registering a birthYou can now make an appointment to register your baby.
Registering a deathWe are registering deaths by telephone until further notice. Please contact us on 0151 443 2900 to make an appointment.
Many thanks for your understanding during this difficult time.
Marriage and civil partnership ceremoniesWe are now offering small ceremonies, however, availability is limited. Please contact us by emailing firstname.lastname@example.org for further information.
We kindly ask you not email multiple requests for call backs - we are contacting everyone, but we have a huge number of queries to get through. We are working as fast as we possibly can given the circumstances.
If you have to rearrange your ceremony due to the current pandemic situation, all fees that you have already paid to Knowsley Registration Service will be transferred to your new booking without penalty. Alternatively, you can have a refund if you have already paid in full.
Giving notice of marriage or civil partnership
You can now make an appointment to give Notice of Marriage or Civil Partnership.
Appointments will be managed in priority order. If you have a ceremony booked on or before 31st December 2020, please contact us on 0151 443 2900 and select option 3.
An update will be provided on availability for appointments for ceremonies booked for January 2021 onwards as soon as possible.
If your ceremony has been postponed due to the COVID outbreak and fresh notice of marriage or civil partnership are required, the fees will be waived for Knowsley residents. Please contact one of the team who will be happy to help.
Please remember to wear a face covering when visiting the register office.
Ordering copies of certificatesCopy certificates for births, deaths and marriages that occurred in Knowsley, can be ordered online. You are politely asked not to visit Knowsley Register Office in person to make an application for your copy certificate.
All parks, playgrounds, fishing ponds and golf courses are now open to the public.Social distancing must be observed.
AllotmentsDue to the current COVID-19 situation the council is extending all 2019/20 Tenancy Agreements until the conditions allow for the normal annual Tenancy Agreement process to be implemented. We are not accepting any new tenancy applications at present. If you wish to cancel your agreement please contact Knowsley Council on 0151 443 3682.
Existing tenants can contact their Allotment Association for further information regarding COVID-19 precautions or visit the National Allotment Associations’ website.
We have published a series of articles here on Knowsley News which offer advice for anyone experiencing domestic abuse.
This includes safety advice with lots of contact information for people who can help you.
Merseyside Police has also published advice for domestic abuse victims on using the ‘999 silent solution’ telephone system in an emergency.
You’ll find all the content relating to domestic abuse on Knowsley News by using the search function at the top right of your screen and searching for ‘domestic abuse’.
Please note the process for using a foodbank remains the same and residents should be referred by local organisations with a voucher. Only when a centre closes should a resident call a centre directly. Please do not visit the Foodbank in person if you have any symptoms or are self-isolating - ask someone else to pick up your food Make sure you check Knowsley Foodbank's Facebook page for the latest updates. Unfortunately the Foodbank at Page Moss Baptist church has had to close but Knowsley Foodbank is now running an extra session on a Friday 11am-2pm at St Andrew’s Church, 3 St Andrews View, Kirkby L33 1ZF.
This service operates Mondays to Friday, 9am – 5pm.
Call the centre nearest to where you live on:
Huyton centre - 0151 443 5010
Halewood centre - 0151 443 2040
Kirkby centre on - 0151 443 4933.
Health visiting service for babies and children under 5Although Coronavirus has interrupted the delivery of baby clubs, Knowsley's Health Visitors are still working. If you have any worries about growth, feeding, or developmental niggles for your little one then you can still contact a Health Visitor using your regular contact number or, visit their website where you will find the phone number for your local area team.
School nursesIf you have a school-aged child and wish to contact the School Nurses, you will find their phone and email contacts on their website.
PharmaciesPharmacies in Knowsley may be operating different opening hours to usual - please check before setting off. Please check with your local pharmacist for their exact opening times, but don’t forget that many simple home remedies such as anti-histamines and painkillers are sold in shops and supermarkets too.
Walk in centresHalewood, Huyton and Kirkby walk-in centres are currently operating from 10am to 6pm, seven days a week and can be accessed via a telephone triage and appointment system. If you need to access the walk-in centre service, call your local walk-in centre below:
Halewood – Tel: 0151 244 3533
Huyton – Tel: 0151 244 3150
St Chads (Kirkby) – Tel: 0151 244 3065
All calls will be triaged and given an appointment to be seen if needed.
The walk-in centres are delivered by North West Boroughs Healthcare NHS Foundation Trust, providing consultations, advice and treatment for minor injuries and illnesses.
Visit their website for more details and updates.
Knowsley Sexual Health ServiceSt Chad’s Clinic, Halewood Clinic and North Huyton Clinic are all currently closed, however, The Arch (Huyton) remains open. If you require contraception, call 0151 244 3580.
Other interruptions to service include:The Postural Stability classes delivered by NWBH have been cancelled owing to venue closures. They will be reinstated once things have returned to normal and participants will be notified.
The Healthy Knowsley Service are still taking referrals into the Healthy Lifestyle Hub and onto the Health Trainer Pathway. Clients who are 70 and over, or with an increased risk as outlined in the Government guidance are being offered a telephone review as an alternative. MECC Training Sessions are currently postponed.
The Children and Families Pathway delivered in schools and community are currently on hold due to recommendations on social distancing.
Weight Management groups delivered by Slimming World are on hold until further notice. Clients requesting Slimming World vouchers are being offered intermediate weight management advice from a Wellbeing Coach at the Healthy Lifestyle Hub and will be able to access Slimming World sessions later in the year with their vouchers.
For all residents wishing to continue to be physically active the Healthy Knowsley Hub can offer further help, advice and information by visiting their website www.healthyknowsley.co.uk.
Hospital and Community ServicesDuring the current situation, some hospital and community services may be affected. If you need to see a GP, call your practice on the usual practice number. Do not attend the practice building. Below is a list of provider organisations and the link to their service change website.
As of 16 July 2020, our pest control service are only offering appointments for rats, mice and wasps. Any appointments made for other pests before this date will still be carried out. Read more online at the council's website.
Although the offices of Knowsley Carers Centre are closed, staff are still available to signpost carers to appropriate services and provide advocacy, information and support. Their mental health carer support workers are continuing to provide emotional support and advice over the phone and the centre is still providing carers ID cards.
These cards have helped when carers needed to prove their trip was essential and are helping them access supermarkets during the key worker only opening times.
The Carers Centre is able to put carers who may feel isolated in touch with a befriending service and although they're unable to help with completing forms at the moment, their benefits worker is still providing advice and calculating benefits received.
You can contact Knowsley Carers Centre on 0151 549 1412. Please leave your name and a clear contact number on the answer service.
You can also email: email@example.com or visit the Knowsley Carers Centre website.
The Young Carers Service is still accepting referrals, completing Young Carers Assessments, providing advice and support over the phone.
The 'Me Time' programme provided by Knowsley Youth Mutual (KYM) has been postponed but they are still providing activities for Young Carers to do at home.
If you’d like further information or know a child/young person who is caring for someone and would like or needs support please contact the Young Carers Service: Chris Wong - 07717301325 or Mike Kehoe on 07760991108.
When making a booking customers will be asked to confirm if they have had Covid 19 or if they are suffering from any symptoms or self-isolating at the time of the booking and when dropping off their vehicle.
For further information visit the council's website.