National measures are being taken to limit the spread of the Coronavirus Covid-19 virus and help as many people as possible to remain fit and well. In Knowsley, the council is working with a range of partners to support local people, continue to deliver frontline serices, and deal with the impact on our local communities.
New: freephone number now launched in Knowsley
The council has set up a Community Support and Volunteer Line. It is helping Knowsley residents who need additional support during the outbreak and coordinating offers of help for those who are wanting to volunteer their time or services to help those in need in their local community.
Anyone needing support can call freephone 0800 073 0043 from 9am to 5pm, Monday to Friday and 10am to 2pm at weekends. (The line is also available on bank holidays, from 10am-2pm).
Here is all the latest information you need to know (updated 17.6.20 at 3.28pm):
Coronavirus (Covid-19): What you need to know
- Always carry a tissue to catch coughs and sneezes and then bin the tissue.
- Regularly wash your hands (for at least 20 seconds) with soap and water or use a hand sanitiser to kill germs – particularly when you get home or into work, blow your nose, sneeze or cough, eat or handle food.
- Work from home if it is possible.
- The less time you spend with the people, the less chance there is of the infection spreading.
Residents in one of the increased risk groups received a letter during week commencing 23 March giving advice based on their specific circumstances, including details of the support that is available.
The Government has also issued guidance on what social distancing for older people and vulnerable adults means. This can be accessed on their website – www.gov.uk.
There are some things that you can do to make self-isolation easier. These include:
- Plan ahead and think about what you will need in order to be able to stay at home.
- Ask your friends, family or neighbours for their help to access the things you will need to make your stay at home a success.
- Think about and plan how you can get access to food and other supplies such as medications that you will need during this period and use online services.
- Ask family, friends and neighbours to drop off anything you need or order supplies online, but make sure these are left outside your home for you to collect.
- Make sure that you keep in touch with family, friends and neighbours over the phone or through social media.
- Think about things you can do during your time at home. People who have successfully completed a period of staying at home have kept themselves busy with activities such as cooking, reading, online learning and watching films.
If you have a scheduled hospital or other medical appointment during this period, talk to your practice or clinic to ensure you continue to receive the care you need and consider whether appointments can be postponed.
If at any time you do feel unwell, please telephone your GP for advice – don’t visit the GP or your local pharmacist – speak to them over the phone. You can also visit NHS 111 online. If you feel you may need hospital care, call NHS 111 or in an emergency, dial 999.
If you need support during this time, Knowsley Council can help you.We are working with voluntary, community and faith sector groups, other public sector organisations and businesses to offer support to residents who are self-isolating for an extended period. If you don’t have anyone to help you during this time, you are not alone.
You can access support by calling the council’s freephone helpline on 0800 073 0043.The line is open Monday – Friday 9am–5pm and Saturday - Sunday 10am–2pm.
Leave an answerphone message outside these hours and we will return your call.
There will also be regularly updated information on the council’s website www.knowsley.gov.uk and here on Knowsley News.
Support with worry and anxietyStaying at home can be a daunting and worrying time, but help and support is available to help you.
The NHS' Every Mind Matters website has published useful guidance around looking after your mental health particularly whilst staying at home. It provides useful tips on planning ahead, keeping in touch with others and dealing with anxiety.
Knowsley's 10 Ways to Wellbeing campaign has updated advice to help you during the Coronavirus outbreak.
There is further advice to help look after your mental health here on Knowsley News.
From Monday, 18 May, anyone in England, Scotland, Wales and Northern Ireland who is displaying Coronavirus symptoms is eligible to book a test to find out if they have the virus.
People can register for a test at www.nhs.uk/coronavirus after checking their symptoms. You will be allocated the next available appointment at your nearest test centre, which may be one of the regional test sites (including Haydock Park Racecourse) or one of the mobile test sites which may be closer to home or if you are unable to get to one of the drive-through test centres, you can request a home testing kit (subject to availability). Details are available at www.nhs.uk/coronavirus.
The four UK Chief Medical Officers have also announced that anosmia – the loss or a change in your normal sense of smell or taste – has been added as a symptom of COVID-19.
This means that individuals need to self-isolate immediately – and will be eligible for a test – if they have a new continuous cough, or they have a high temperature, or they feel a loss or changed sense of normal smell or taste. All members of their household must also self-isolate according to current guidelines, unless the symptomatic individual receives a negative test result.
Anyone needing support can call freephone 0800 073 0043 from 9am to 5pm, Monday to Friday and 10am to 2pm at weekends.You can also fill in an online form to request help or make an offer to volunteer:
This helpline is available for:
- residents that may need additional support during the outbreak, such as vulnerable residents accessing food supplies.
- local businesses seeking advice or the latest Government information
- local businesses urgently seeking additional staff recruitment and residents looking for work – you can also contact Knowsley Works
- those wanting to volunteer their time and services to help those in need in their local community.
Support Knowsley FoodbankDuring the current Coronavirus outbreak, Knowsley Foodbank is experiencing an increase in demand for support and needs your help. The Foodbank supports Knowsley residents in crisis by providing three days’ emergency food and support. The council has teamed up with The Big Help Project’s Knowsley Foodbank to enable you to make donations of food or cash to support families suffering hardship as a result of the Coronavirus crisis. You can either donate money directly to The Big Help by visiting their fundraising page or visit one of their food drop off points across Knowsley. More details are here on Knowsley News. We are also appealing for businesses who can support the Foodbank with donations of food and supplies. If your company is able to help, please get in touch. The Foodbank also needs more volunteer support in its main distribution centre in Huyton and with the delivery of food to families across the borough. If you are able to help contact Knowsley Foodbank on 0151 482 6089 or 07731 789794. Read more about the work of Knowsley Foodbank on the Knowsley Foodbank website or The Big Help Project website.
Council Tax helpIn March 2020 the Government announced additional support for Working Age residents qualifying for support under the local Council Tax Reduction Scheme.
This means that every household in receipt of Working Age Council Tax Reduction will receive a further discount of £150.00 or if after any other discounts/reductions their Council Tax liability is less than £150.00 an amount to reduce their bill to nil. There is no need to make a claim for this additional discount, it will be calculated automatically and you will receive a new bill to show the remaining balance on your account and any revised instalments.
If you have not claimed a reduction but you are in receipt of benefit, have recently lost your job or are on a low income it is important that you claim a Council Tax Reduction as soon as possible.
You can read more information about help with Council Tax on Knowsley News.
Help if you are worried about lost incomeIf you are an employee, read details about the Government’s Coronavirus Job Retention Scheme, which aims to protect 80% of wages (subject to conditions). If you are self-employed, read more about the Government’s self-employment Income Support Scheme. There are also some FAQs relating to the scheme.
Payment freezes for mortgages, credit cards, loans and other credit paymentsMortgage lenders are allowing many borrowers to take a three month payment holiday on mortgages, subject to certain conditions. Contact your mortgage lender to apply.
In addition, changes announced by the Financial Conduct Authority (FCA) come into force on Tuesday 14th April 2020 to allow people affected financially by the Coronavirus outbreak to request payment breaks of up to three months on their credit payments.
The measures allow people to freeze payment on the following: • Loans • Credit cards • Catalogue credit • Storecards • Home collected credit (for example, Provident loans). Sometimes known as ‘doorstep lenders’ • Some Credit Union loans
The measures do not include payday loans and can be applied for at any point during the next few months.
The changes will operate in the same way as the recently announced mortgage payment holiday; customers will need to repay the interest built during the break.
To apply, residents should contact their lender, ideally online.
Claiming BenefitsUniversal Credit is a benefit from the Department for Work and Pensions for working age adults on a low income or who are out of work.
The quickest way to make a new claim for Universal Credit is online. People making new claims for Universal Credit will no longer need to call the Department as part of the process. The Universal Credit team will call claimants if they need to check any of the information provided as part of the claim. They will also message them on their online journal to confirm details.
You can also contact the Department for Work and Pensions Universal Credit helpline on 0800 328 5644 for help with your claim. This line is very busy at the moment and wait times are long.
Citizens Advice run ‘Help to Claim’, a service helping people make new claims for Universal Credit. They offer support with the online application and can work with you until your first full payment is received.
The Department for Work and Pensions have changed some of the requirements usually in place when you make a claim for benefits, for example visits to the Jobcentre. There is also information on the support available for people who are already claiming benefits, need to claim or are at risk of losing their job as a result of Coronavirus. Keep up to date by visiting their website.
How can I find out if I am eligible for Universal Credit?
How will the Coronavirus outbreak affect my claim for benefits?
Where can I get help to apply?
Can I speak with someone on the telephone?
Yes – you can speak to Department of Work and Pensions Universal Credit Helpline 0800 328 5644 or Citizens Advice Help to Claim line 0800 144 8 144
If you need help making a claim for Universal Credit or Employment Support Allowance, Knowsley FACE (Knowsley Council’s Adult Education team) have set up remote Digital Support Sessions to help. You can contact the Citizens Advice Knowsley ‘adviceline’ for telephone advice on 0300 330 9008. Webchat is also available on their website or you can email them firstname.lastname@example.org. Their telephone lines are busy and they recommend you email rather than call if you can. Prescot and Whiston Community Advice Centre is also able to offer advice over the telephone. Call 0151 443 4639. Centre 63 Church of England Youth Centre is offering housing advice and tenancy support for 16-25 year -olds, as well as money and debt advice for 18 - 30 year-olds. Contact Ann Brown on 0151 549 1494 / 07971309838 or email Ann.Brown@centre63.co.uk for details.
Who can I call locally for telephone advice?
Citizens Advice ‘adviceline’ is available on 0300 330 9008 (if you are calling about a new claim for Universal Credit call their Help to Claim line instead on 0800 144 8 444)
Prescot and Whiston Advice Centre can answer telephone queries on 0151 443 4639
Can I email for advice, or check a website?
Email email@example.com Visit www.citizensadviceknowsley.org.uk
Advice is confidential and free from all of the organisations listed:
Free confidential information and advice on benefits, grants and managing your money, with an online benefits calculator to work out what you could claim. Visit their website or, if you don’t have access to the internet call 0808 802 2000.
Money Advice Service
Free, clear and unbiased advice to help you manage your money. Visit their website or call 0800 138 7777 to speak with a trained advisor.
Free advice and guidance to manage debt. Call 0800 138 1111 or visit their website.
Free, confidential and independent advice on dealing with debt problems. Visit their website or call 0808 808 4000 for more information.
You may also find this guide from the Money Saving Expert helpful to understand what help you may be entitled to.
Benefit assessmentsTo help support the Government’s advice around social distancing, face-to-face benefit assessments will cease with immediate effect. However you can still contact the council by phone to speak about your benefit assessment. Please call 0151 489 6000. Applications should still be made in the usual way through the council’s website. If you are unable to do this online, then call 0151 489 6000 - a benefit assessor will help you fill in the form.
Waste from households displaying Coronavirus symptomsCurrent guidance from Public Health England advises that any personal waste (such as used tissues and cleaning cloths) from households where someone is showing symptoms of the Coronavirus should be stored securely in disposable rubbish bags. These should be placed into another bag, tied securely and kept from other waste for 72 hours before being put in your bin for collection.
All other household waste can be disposed of as normal.
Kerbside bin collectionsKnowsley Council is currently continuing with the usual waste and recycling collections at the moment, including residual waste (maroon bins), recycling (grey bins) and green waste collections (blue bins).
You can read more about bin collections - including advice for households during this time - here on Knowsley News.
Waste and recycling centres (the tip)Merseyside Recycling and Waste Authority (MRWA) reopened all Household Waste Recycling Centres on Monday 4 May 2020.
Strict social distancing requirements and other restrictions are in place, as well as traffic management plans for each site - with longer than normal queues expected.
The priority at all times is the safety of residents and the hard working staff at all of the centres. The restrictions are:
- The number of vehicles allowed on site is being restricted, and queuing times are significantly higher.
- Cars only
- One person per vehicle (NB. Blue Badge holders can be accompanied by one family member)
- No vans, commercial-type vehicles or large trailers.
- Social distancing of at least 2 metres is being strictly enforced.
- Site employees can not assist with unloading.
- Sites are open 8am – 8pm every day.
For more information please check MRWA’s website www.merseysidewda.gov.uk and social media @MerseysideRWA.
Bulky waste collectionsThe council’s Bulky Waste Collections Service is resuming, with bookings being taken from Monday 15 June and collections starting from Monday 22 June.
To ensure everyone’s safety during the Coronavirus outbreak, residents will be asked to accept new terms and conditions when booking a collection.
It’s expected that demand will be higher than usual following the resumption of the service, therefore collections may not be possible within the normal five days. Residents will be offered the first available slot for their area at the time of booking.
To find out more or book a collection visit the council's website.
Ordering new binsDue to the prioritisation of essential waste collection services during the Covid pandemic, replacement bins are taking longer to deliver than usual. The current waiting time for a replacement bin is approximately 20 working days.
You can download the list here and sort the information by local area.
Please note, this database has used the best information available to the team at the time. Some of it may be subject to change, such as opening hours. Inclusion of these businesses on the database does not constitute an endorsement or recommendation of these businesses.
Are you a local businesses selling essentials – but not included on this list?
Please email your details to Business@knowsleygrowthhub.co.uk.
Kirkby Market is back open, in line with Government guidance.
The market's opening hours have gone back to normal: 9am - 4.30pm, Monday to Saturday.
The Café is still takeaway only, also in line with Government guidelines.
Social distancing measures are in place and there is a new one-way system around the aisles (marked out by directional arrows) - there are also two metre distancing signs at the stalls where queues tend to build up.
You can get updates from Kirkby Market by following them on Facebook or Twitter.
School closuresAll schools, nurseries and colleges in the UK have been closed to the vast majority of children since 20 March 2019, in line with Government guidance. However, provision has still been made available to children of keyworkers and vulnerable pupils.
Government have now said that schools may be in a position to reopen "from June 1, 2020", initially only to Reception, Year 1 and Year 6 in primary school. They also hope that students in Year 10 will get some time with their teachers before the end of term.
The logistics of how and when schools will reopen, and what arrangements will be in place, are still to be confirmed and are a matter for each individual school. Knowsley Council is currently supporting all schools as they assess the practicality of reopening and put plans in place to do so.
However, in Knowsley, the council is quite clear that schools in the borough should only reopen when it is safe to do so - and not simply in order to meet any particular date. You can read more about this here on Knowsley News. For information about the arrangements at your child's school, please contact them direct.
Childcare for keyworkers' children and vulnerable pupilsThe Government has defined essential ‘key-workers’ as those working in:
- Health & Social care.
- Education & Childcare.
- Key public services – justice, charities, journalists, management of deceased, public service broadcasters.
- Local and national government only administrative occupations essential to delivery of COVID response or delivering essential public services.
- Food and other necessary goods – production, distribution, sales, medical.
- Public safety & national security – armed forces, fire & rescue, crime agency etc.
- Utilities communication and financial services.
If you are a keyworker and require childcare for a child under 4, Knowsley's Childcare Information Service (CIS) has all the most up-to-date local information on all the different childcare options across the borough. You can call them on 0800 085 2022 or 0151 443 5635 or email Childcare.firstname.lastname@example.org.
Help for pupils who are eligible for Free School MealsKnowsley Council has launched a voucher system for children who are eligible for free school meals. There is more information about this scheme here. If your child attends a school that is outside of the borough, you need to contact the school as the arrangements will be different.
Pupils who were due to sit examsExams in May and June will not go ahead. Parents and Carers should contact schools directly with any queries.
If you have suffered the loss of a loved one at this time, help and support is available.
An NHS Bereavement Helpline has been set up to offer guidance, support and advice to those dealing with the loss of a loved one at this difficult time.
In addition, Knowsley’s Educational Psychology Service has published a guide to help support children and young people who are affected by bereavement. Read more about this on Knowsley News.
A book of remembrance has been launched for all those who have died as a result of the COVID-19 pandemic.
Remember Me is an online memorial that today, St Paul’s Cathedral launched for those in the UK – of all faiths, beliefs or none. Read more.
As of 1 June, 2020, some childcare provision will re-open offering places for all children (not just those of key workers). Please contact your local setting to find out further details for their plans to re-open.
If your childcare provision is not open and you need childcare provision or you are a keyworker (as defined by the Government – see list below) and require childcare for a child under 4, Knowsley's Childcare Information Service (CIS) has all the most up-to-date local information on all the different childcare options across the borough. You can call them on 0800 085 2022 or 0151 443 5635 or email Childcare.email@example.com.
Who is a keyworker?The Government defines a keyworkers as somebody working in: ◾Health and Social care. ◾Education and Childcare. ◾Key public services – justice, charities, journalists, management of deceased, public service broadcasters. ◾Local and national government only administrative occupations essential to delivery of COVID response or delivering essential public services. ◾Food and other necessary goods – production, distribution, sales, medical. ◾Public safety & national security – armed forces, fire & rescue, crime agency etc. Transport. ◾Utilities communication and financial services.
There are also some childminders in the borough that are offering places. These can be accessed by contacting Knowsley’s Childcare Information Service on 0151 443 5635.
Please note that this is the current information and may change in the future.
Children and Families – Early Help SupportIt's natural that some families will be finding this situation stressful and finding it harder to cope during these difficult times. We don’t want people to struggle and the council has a team of staff who can talk you through any issues and offer you some advice and guidance.
Contact the freephone helpline on 0800 073 0043 and ask for your information to be passed onto the Early Help Hub and a member of staff will call you back.
Alternatively, you could complete the online form.
Our Family First staff will continue to support children and families through telephone support and can provide a wide range of information, advice and access to many types of resources to help you through this difficult time.
One of our creative members of staff has developed some top tips to help you and your family through lockdown.
View the latest Government guidance for businessesThe Government has published a new ‘one-stop shop’ page for advice to businesses on a range of issues related to Coronavirus.
On Monday, 25 May, 2020, the Prime Minister set out a timeline for retail to reopen from 1 June and further guidance has been published for how to operate safely to protect staff and customers. Full details of the announcement can be found here: https://bit.ly/RetailTimeline.
Guidance for reopening can be found here: https://bit.ly/UpdatedRetailGuidance.
Key details to note:
- Outdoor marketsand car showrooms will be able to reopen from 1 June, as soon as they are able to meet the COVID-19 secure guidelines to protect shoppers and workers. As with garden centres, the risk of transmission of the virus is lower in these outdoor and more open spaces. Car showrooms often have significant outdoor space and it is generally easier to apply social distancing.
- All other non-essential retail including shops selling clothes, shoes, toys, furniture, books, and electronics, plus tailors, auction houses, photography studios, and indoor markets, will be expected to be able to reopen from 15 June if the Government’s five tests are met and they follow the COVID-19 secure guidelines, giving them three weeks to prepare.
- Businesses will only be able to open from these dates once they have completed a risk assessment, in consultation with trade union representatives or workers, and are confident they are managing the risks. They must have taken the necessary steps to become COVID-19 secure in line with the current Health and Safety legislation.
Business operating in contravention of the Health Protection (Coronavirus, Business Closures) Regulations 2020 will be committing an offence. Knowsley Council’s Environmental Health and Trading Standards officers will monitor compliance with these regulations, and businesses and premises that breach them will be subject to prohibition notices and fines.
Support from Knowsley CouncilKnowsley Council is here to ensure that businesses and individuals receive the correct advice, guidance and support. Knowsley Council’s Business Team works in partnership with Knowsley Chamber to help businesses understand the latest information available from Government, agencies and partners in relation to COVID-19.
Financial assistance is being made available to small businesses, those in the retail, hospitality and leisure sectors, as well as children's nurseries in Knowsley. You can view eligibility and apply online from the Knowsley Council website.
Knowsley companies who didn't qualify for one of these grants may now be able to get a Discretionary Business Support Grant from Knowsley Council. Applications open on Monday, 8 June, you can check eligibility criteria and find out what information you'll need to supply to make a claim on the Knowsley Council website.
In the meantime, if you need any general business advice please contact Invest Knowsley on 0151 477 4000 or email firstname.lastname@example.org
A set of FAQs for Knowsley businesses has been developed and can be downloaded here.
Follow the latest Government advice on the Gov.uk website.
You can also view advice on the Knowsley Chamber website. You'll also find an online business to business noticeboard, where local companies can offer their support or seek help.
Business has a key role to play in helping the UK control the spread of this virus
It is absolutely vital that businesses understand their role in the wider collective action to reduce the transmission of COVID 19 amongst the population and also their duties towards employees
Clear guidance to businesses and employers has been produced and can be read here:
The key messages are detailed as follows:
- Businesses and workplaces should encourage their employees to work at home, wherever possible.
- If someone becomes unwell in the workplace with a new, continuous cough or a high temperature, they should be sent home and advised to follow the advice to stay at home.
- Employees should be reminded to wash their hands for 20 seconds more frequently and catch coughs and sneezes in tissues.
- Frequently clean and disinfect objects and surfaces that are touched regularly, using your standard cleaning products.
- Employees will need your support to adhere to the recommendation to stay at home to reduce the spread of coronavirus (COVID-19) to others.
- Those who follow advice to stay at home will be eligible for statutory sick pay (SSP) from the first day of their absence from work.
- Employers should use their discretion concerning the need for medical evidence for certification for employees who are unwell. This will allow GPs to focus on their patients.
- If evidence is required by an employer, those with symptoms of coronavirus can get an isolation note from NHS 111 online, and those who live with someone that has symptoms can get a note from the NHS website.
- Employees from defined vulnerable groups should be strongly advised and supported to stay at home and work from there if possible.
Coronavirus Statutory Sick Pay Rebate SchemeThe Coronavirus Statutory Sick Pay Rebate Scheme allows small and medium sized employers, with fewer than 250 members of staff, to claim back the costs of paying coronavirus-related Statutory Sick Pay for two weeks - worth nearly £200 per employee. To get the rebate, employers will need to go online and input simple information about the employees being claimed for.
Please note – if your query is related to help you need as a result of Coronavirus, please call our new Knowsley Community Support & Volunteer Line on 0800 073 0043. (9am-5pm Mon-Fri & 10am-2pm weekends.)If you can’t find what you’re looking for online and wish to speak to someone on the phone, you can find the council’s key service contacts below. Lines are open Monday, Tuesday, Thursday and Friday from 9am to 5pm, and Wednesdays from 9am to 4pm.
|Building control and dangerous buildings||0151 443 2380|
|Car parking, street lighting, traffic management and highways enquiries||0151 443 3100|
|Council Tax and 24-hour payment line||0151 443 4476|
|Education||0151 443 3232|
|Elections||0151 443 2222|
|Environmental services (includes bin collections, street cleaning, pest control, bulky item collections, clinical waste collections)||0151 443 2400|
|Financial Inclusion helpline||0151 443 3300|
|Home to School Transport||0151 443 2500|
|Housing advice and homelessness||0800 694 0280|
|Housing benefits||0151 443 4042|
|Knowsley emergency support scheme||0800 408 2014 or 0151 443 3200|
|Leisure||0151 443 2200|
|Licensing and dog wardens||0151 443 2300|
|Parking permit enquiries (APCOA)||0345 319 0430|
|Planning enquiries||0151 443 2381|
|Registrars||0151 443 2900|
|Social Services||0151 443 2600|
24 hour emergency contacts:
|Highways (includes footways and street lighting)||0151 443 3100|
|Homelessness||0800 694 0280|
|Knowsley Housing Trust repairs||0800 561 0007|
|Social services||0151 443 2600|
For emergencies between 5pm and 9am, you can call 0151 489 6000.
This means that all activity groups, lending services, face-to-face enquiries and access to computers will cease.
If you have items out on loan from the library there will be no overdue charges for those items.
Staff from the libraries are being redeployed to support other essential council services.
You can still borrow books and e-books online
The library website and online catalogue are available to access online. You can use this site to borrow eBooks and eAudioBooks as normal. If you are not already registered for this service, you can create an account by emailing your details to email@example.com.
Keep in touch with the library service
You can also contact the library service with general enquiries via email or through their social media pages on Facebook and Twitter (just search for Knowsley Library Service.) All telephones will be redirected to a central contact number.
- 18 March – Special and Ordinary Council (6pm)
- 19 March – Merseyside Police and Crime Panel (11am)
- 19 March – Licensing Committee (6pm)
- 23 March – Governance and Audit Committee (6pm)
- 24 March – Sustainable Borough Scrutiny Committee (6pm)
- 25 March – Knowsley Better Together Board (9.30am)
- 26 March – Children’s Scrutiny Committee (6pm)
- 26 March – Special Planning Committee (5pm) PLEASE NOTE: This was originally planned to go ahead but now cancelled.
- 25 March – Cabinet (5pm)
Due to the Coronavirus outbreak, unfortunately several events have been cancelled or postponed. They include this year's Knowsley Flower Show and Feelgood Festival that were planned for 8 and 9 August. However, if you've been out in the garden during lockdown, you may wish to enter the virtual Knowsley Flower Show and share with the world what you've been growing - here's how to take part.
Green Space Ranger ServicesUnfortunately, events usually organised by Knowsley Council’s Ranger service are not currently taking place. These include activities that normally take place from any of the council’s Environment Centres or public parks and open spaces, including activities such as: Walking, Nordic Walking, Cycling, Volunteering, Conservation activities, clubs, Running activities, friends groups, Health activities.
We will update this page when normal activities can be resumed.
Registering a birthYou can now make an appointment to register your baby.
Due to the earlier suspension of the service, there is now a backlog of unregistered births, which are being managed in priority order. Therefore, if your baby was born on or before 31 May 2020, you can now make your appointment online.
A limited number of appointments will be made available for more recent births with a very urgent need to register. Where an urgent need exists, parents should contact firstname.lastname@example.org or telephone 0151 443 2900 in order to be considered.
An update on availability for appointments for babies born in June and July will be provided as soon as possible.
Registering a deathWe are registering deaths by telephone until further notice. Please contact us on 0151 443 2900 to make an appointment.
Many thanks for your understanding during this difficult time.
Marriage and civil partnership ceremoniesThe council is currently planning for the safe re-instatement of marriage and civil partnership ceremonies. Further information will follow soon.
If you have to rearrange your ceremony due to the current pandemic situation, all fees that you have already paid to Knowsley Registration Service will be transferred to your new booking without penalty. Alternatively, you can have a refund if you have already paid in full.
If you have an urgent enquiry about an upcoming ceremony please contact us at email@example.com. You are kindly asked not to email multiple requests for call backs as the team are working through a large number of queries and are working as fast as we possibly can, given the circumstances.
Giving notice of marriage or civil partnershipYou can now make an appointment to give Notice of Marriage or Civil Partnership.
Appointments will be managed in priority order. If you have a ceremony booked on or before the 31 August 2020, please contact us on 0151 443 2900 and select option 3.
An update will be provided on availability for appointments for ceremonies booked for September 2020 onwards as soon as possible.
If your ceremony has been postponed due to the COVID outbreak and fresh notice of marriage or civil partnership are required, the fees will be waived for Knowsley residents. Please contact one of the team who will be happy to help.
Ordering copies of certificatesThe Registrars is currently only accepting copy certificate applications ‘By Post’ at the present time. We politely ask that you do not visit Knowsley Register Office in person to make an application for your copy certificate. If you need a certificate urgently, please contact the Registrars for further advice.
Public transport in the Liverpool City RegionFollowing the Government’s relaxation of some measures (such as people who can’t work from home can go to work if possible) Merseytravel has launched a ‘rethink’ campaign advising people about what to expect when using public transport. Strict social distancing measures will remain in place to prevent a second spike in infections, protect health and our NHS so space on the region’s buses, trains and ferries will be greatly reduced. The Governmnent has announced that passengers on public transport in England will be required to wear face coverings from June 15. Residents are being encouraged to rethink how they travel, considering if their journey is essential and, if so, when and by what means they travel. If you can work from home, then please continue to do so. However, if you do need to travel, then please plan your journey and take into account factors including social distancing and longer journey times. You can read more here. There may be changes to timetables and customers should direct before they travel. You can find the latest updates on these social media channels:
- Merseyrail @merseyrail
- Northern @northernassist
- Transpennine Express @TPEassist
- Avanti West Coast @avantiwestcoast
- Stagecoach @stagecoachMCSL
- Arriva North West @arrivanorthwest
Mersey FerriesMersey Ferries are running please keep checking the Mersey Ferries website and @merseytravel for the latest information.
Mersey TunnelsThe Queensway (Birkenhead) and Kingsway (Wallasey) Mersey Tunnels are currently open. You can also stay connected by visiting Mersytravel’s travel updates page.
Advice for passengersCustomers are also being encouraged to pay by contactless where they can and to use cash as a last resort to help reduce risk for drivers and other customers. People are also being strongly advised to follow Public Health England’s guidance to protect themselves and others that includes washing hands more regularly and thoroughly, particularly when arriving at home or work and before eating.
International travelFrom 17 March 2020, the Government is advising against all non-essential overseas travel. Read more on the Gov.uk website. From 8 June 2020, new health measures at the UK border come into force to guard against a second wave of coronavirus infections. They include 14 days self-isolation for anyone entering the UK, bar a short list of exemptions. You can read more about this on the Gov.uk website.
This is to support the Government’s advice around ‘social distancing’ in an attempt to help to stop the spread of Coronavirus. In addition, the closure will help to ensure that essential council services can continue, whilst also ensuring resources are diverted to supporting vulnerable residents.
Online content will be available on www.prescotmuseum.org.uk and www.facebook.com/knowsleygalleriesandmuseum
All art and creative writing classes for all ages at Kirkby Gallery have been postponed for the time being.
In the meantime, the Gallery are planning to create some online content - please visit their website for more information.
Parks, playgrounds, fishing ponds and golf coursesAll playgrounds are currently closed in line with Government guidance. Access to parks and green spaces is being maintained. Fishing ponds are open and anglers are reminded that Government guidance states you can now fish on your own, with your household, or with one other person while adhering to social distancing rules and staying two metres apart at all times.
Bowring Golf Course re-opened on 30 May 2020. Read more. Social distancing measures are being put in place to ensure the safety of golfers, staff and members of the public.
CemeteriesWhen visiting Cemeteries, please consider the health of our front line staff and other visitors and observe social distancing. This will enable our Cemeteries to continue to operate during this difficult time.
Following the relaxation of government guidelines, Knowsley are now allowing bookings for the interment of cremated remains, pre-purchasing of grave plots and new permits for stone masonry work on memorials, with social distancing measures in place.
We have also introduced the following temporary changes:
- The Bereavement Service Office at Stretton Way will remain open between 8am and 12pm on Mondays and Thursdays only. To arrange for the delivery of paperwork and cheque payments bookings can be made by calling 0151 433 5231. Please note we are currently not accepting cash payments.
- Regrettably, we must now restrict attendance at funerals to a maximum of 10 people only (excluding funeral and cemetery staff).
- Knowsley Cemetery will remain locked to vehicle access with access arranged for funerals only. Car parking will be restricted to the cemetery car park. Pedestrian access will remain open at all times.
AllotmentsDue to the current COVID-19 situation the council is extending all 2019/20 Tenancy Agreements until the conditions allow for the normal annual Tenancy Agreement process to be implemented. We are not accepting any new tenancy applications at present. If you wish to cancel your agreement please contact Knowsley Council on 0151 443 3682.
Existing tenants can contact their Allotment Association for further information regarding COVID-19 precautions or visit the National Allotment Associations’ website.
We have published a series of articles here on Knowsley News which offer advice, if you find yourself in this situation.
This includes safety advice with lots of contact information for people who can help you.
Merseyside Police has also published advice for domestic abuse victims on using the ‘999 silent solution’ telephone system in an emergency.
You’ll find all the content relating to domestic abuse on Knowsley News by using the search function at the top right of your screen and searching for ‘domestic abuse’.
Please note the process for using a foodbank remains the same and residents should be referred by local organisations with a voucher. Only when a centre closes should a resident call a centre directly. Please do not visit the Foodbank in person if you have any symptoms or are self-isolating - ask someone else to pick up your food Make sure you check Knowsley Foodbank's Facebook page for the latest updates. Unfortunately the Foodbank at Page Moss Baptist church has had to close but Knowsley Foodbank is now running an extra session on a Friday 11am-2pm at St Andrew’s Church, 3 St Andrews View, Kirkby L33 1ZF.
This service will operate Mondays to Friday, 9am – 5pm.
Call the centre nearest to where you live on:
Huyton centre - 0151 443 5010 Halewood centre - 0151 443 2040 Kirkby centre on - 0151 443 4933.
Health visiting service for babies and children under 5Although Coronavirus has interrupted the delivery of baby clubs, Knowsley's Health Visitors are still working. If you have any worries about growth, feeding, or developmental niggles for your little one then you can still contact a Health Visitor using your regular contact number or, visit their website where you will find the phone number for your local area team.
School nursesIf you have a school-aged child and wish to contact the School Nurses, you will find their phone and email contacts on their website.
PharmaciesPharmacies in Knowsley may be operating different opening hours to usual - please check before setting off.
Walk in centresKnowsley walk-in centres are reducing their opening hours on a temporary basis in order to maintain safe services.
From Friday, 20 March, all three walk-in centres will be open 10am to 6pm, seven days a week. There will be no clinical staff at any of the three walk-in centre sites outside of the new reduced working hours.
The walk-in centres are delivered by North West Boroughs Healthcare NHS Foundation Trust, providing consultations, advice and treatment for minor injuries and illnesses.
Visit their website for more details and updates.
Knowsley Sexual Health ServiceSt Chad’s Clinic, Halewood Clinic and North Huyton Clinic are all currently closed, however, The Arch (Huyton) remains open.
Information and online STI testing is available online at https://www.sexualhealthknowsley.nhs.uk/. If you require contraception, call 0151 244 3580.
Other interruptions to service include:The Postural Stability classes delivered by NWBH have been cancelled owing to venue closures. They will be reinstated once things have returned to normal and participants will be notified.
The Healthy Knowsley Service are still taking referrals into the Healthy Lifestyle Hub and onto the Health Trainer Pathway. Clients who are 70 and over, or with an increased risk as outlined in the Government guidance are being offered a telephone review as an alternative. MECC Training Sessions are currently postponed.
The Children and Families Pathway delivered in schools and community are currently on hold due to recommendations on social distancing.
Weight Management groups delivered by Slimming World are on hold until further notice. Clients requesting Slimming World vouchers are being offered intermediate weight management advice from a Wellbeing Coach at the Healthy Lifestyle Hub and will be able to access Slimming World sessions later in the year with their vouchers.
For all residents wishing to continue to be physically active the Healthy Knowsley Hub can offer further help, advice and information by visiting their website www.healthyknowsley.co.uk.
Please check the website for more information about possible service changes and how to contact the service.
Our pest control service is now operating as normal, after being temporarily reduced as a result of the coronavirus pandemic. If you wish to make an appointment, you can do so online at the council's website.
Knowsley’s full grounds maintenance programme, including the cutting of grass verges, has resumed from Monday 1 June.
But the council is asking people to please bear with it as it will take a little longer than usual to restore the high standard of grass cutting finish, due to grass growth during the suspension.
Due to the Coronavirus crisis, non-priority grass cutting operations on grass verges and green spaces were suspended so that the council could continue to deliver essential services, such as household, recycling and garden waste collections, litter bin emptying, removal of dog fouling and clean up the increasing incidences of fly tipping. The service also needed to ensure that operations would be compliant with the Government’s social distancing guidelines.
You can read more here.
Although the offices of Knowsley Carers Centre are closed, staff are still available to signpost carers to appropriate services and provide advocacy, information and support. Their mental health carer support workers are continuing to provide emotional support and advice over the phone and the centre is still providing carers ID cards.
These cards have helped when carers needed to prove their trip was essential and are helping them access supermarkets during the key worker only opening times.
The Carers Centre is able to put carers who may feel isolated in touch with a befriending service and although they're unable to help with completing forms at the moment, their benefits worker is still providing advice and calculating benefits received.
You can contact Knowsley Carers Centre on 0151 549 1412. Please leave your name and a clear contact number on the answer service.
You can also email: firstname.lastname@example.org or visit the Knowsley Carers Centre website.
The Young Carers Service is still accepting referrals, completing Young Carers Assessments, providing advice and support over the phone.
The 'Me Time' programme provided by Knowsley Youth Mutual (KYM) has been postponed but they are still providing activities for Young Carers to do at home.
If you’d like further information or know a child/young person who is caring for someone and would like or needs support please contact the Young Carers Service: Chris Wong - 07717301325 or Mike Kehoe on 07760991108.