Home Coronavirus: Help and support Help Us Help You this winter by choosing the right NHS service
Pharmacist in a chemist

Help Us Help You this winter by choosing the right NHS service

by Gemma Melling

The council is supporting North West Boroughs Healthcare NHS Foundation Trust to ensure people choose the right NHS service so they can get the most appropriate treatment for their medical needs.

The number of people attending A&E and calling 999 for an ambulance is growing each year. Ambulance services, hospitals, GP surgeries and walk-in centres get especially busy during winter. By choosing the right health service, you will help to relieve pressure whilst also being better placed to look after yourself and others.

This further reinforces the national ‘Help Us, Help You’ campaign, aimed at easing the pressure on NHS urgent care and emergency services.

Below is a list of options:


This is the best choice to treat minor illnesses and injuries. A large range of common illnesses and injuries can be treated at home or with over-the-counter medicines and plenty of rest.

NHS 111

If you’re not sure what to do and need medical advice fast, call 111 for free! There is also the online version at www.111.nhs.uk.

 Pharmacies / Chemist

 Your local pharmacy / chemist is a great source of health care advice and information. They are experts in medicines and will help you decide if you need to see a doctor.


Your GP can help if you have an illness or injury that won’t go away and any long standing conditions.  Other examples may include vomiting, ear pain, stomach ache and backache.

Walk-in centres

Walk-in centres provide consultations, advice and treatment for new minor injuries and illnesses. There are three walk-in centres in Knowsley (Halewood, Huyton and Kirkby).

A&E or 999

This option Is for life threatening situations and emergencies, such as choking, chest pain, severe difficulty breathing, blacking out and blood loss.

The Trust has also produced this short animation to help people decide when to visit a walk-in centre, which provide consultations, advice and treatment for minor injuries and illnesses.