Home Children and Young People ChatHealth – a new confidential messaging service for young people in Knowsley
Graphic with ChatHealth text number 07312 263254

ChatHealth – a new confidential messaging service for young people in Knowsley

by Sandra Issar

A new confidential text messaging service has been launched for young people in Knowsley by the School Nursing Service.

Young people aged 11 to 19 can access confidential advice, information, and support from school nurses via text – 07312 263254 – on a range of health and wellbeing issues, including anxiety, exam stress, relationships, bullying, friendships, mental health, sleeping, and self-harm.

ChatHealth does not replace face-to-face services, but it does make it easier for a young person to contact a School Nurse confidentially and anonymously. It also offers a way to get in touch for those who feel reluctant to talk about difficult or sensitive issues.

ChatHealth is available between 9.00am and 5.00pm Monday to Friday (including school holidays and excluding Bank Holidays).

The School Nursing team aims to reply to each message within one working day and individuals should get an immediate “bounce-back” message to confirm that their text has been received.

Cllr Margaret Harvey, Knowsley Council Cabinet member for Children’s Services, said:

“Ensuring children and young people have access to the support they need is a priority for us.

 

“This new, confidential text messaging service is a terrific addition to the support available through the School Nursing Service, it offers a way for young people who may feel reluctant to talk about difficult or sensitive issues to get in touch.”

You can find out more about ChatHealth here.