Home In focus Changes to One Stop Shop opening hours

Changes to One Stop Shop opening hours

by Laura Johnston

The Council has updated its website to make it even easier for you to contact the Council online.

In addition, more and more services are available online meaning you can contact the Council from your mobile, tablet or PC at a time and place to suit you.  From setting up a direct debit for your Council Tax, finding out when you bin will be collected to reporting dog fouling or a faulty street light, it’s all available online!

As you will be aware, the Council is facing significant budget challenges as funding from central Government has been drastically reduced.  In order to make savings, the Council has reviewed its services once again to identify where savings can be made.  Some services have been completed stopped or reduced, whilst others are being delivered different – for example by being available online via the Council’s website.

As part of this review, the Council’s One Stop Shops will be trialling slightly reduced opening hours for three months to reflect reduced visitors to the One Stop Shop as well as allowing resources to move to the Contact Centre to assist with an increase in demand from customers phoning in during peak times.

From Monday, 21 November 2016, the One Stop Shops in Halewood, Huyton, Kirkby and Prescot will be open from 9.30am to 4pm Monday to Friday.  To ensure your enquiry can be adequately dealt with, please arrive no later than 3.30pm. You can still access the PCs and self-serve payment machines between 9am and 5pm each day, it’s just enquiries with One Stop Shop staff that are affected.

The open hours will be reviewed again at the end of February 2017.

If you haven’t already taken a look at what you can do online, visit http://www.knowsley.gov.uk today.