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Census 2021: Help guard against scams from cold callers

by Jonathan Kearney

As Census Day approaches, Knowsley Trading Standards is helping make residents aware of potential scams from cold callers.

The Office for National Statistics (ONS) will soon be carrying out the Census 2021 across England and Wales.

Census Day is Sunday 21 March. After this day, in the Knowsley Borough, census officers will be:

  • knocking on doors following up non-responders
  • helping the public with queries

Around 29,000 census field officers have been recruited across England and Wales to carry out home visits.

All ONS officers will be carrying official identification cards. The card will have a photograph and the officer’s name. The officers will work through the day to make contact with residents but will not call before 9am or after 8pm.

Any member of the public concerned that the person on their doorstep is not a census officer can call the number on the critical workers letter that the officer can show them.

Census officers will never ask for any money or bank details at any point during the conversation with respondents.

ONS staff in the field are classed as key workers. The law allows that where there is a lockdown people can leave their home for work if they cannot work from home. As their role cannot be carried out by working from home, they are allowed to carry out the duties of their role and these officers are permitted to work in areas where No Cold Calling Zones have been set up.

The health and safety of the public and the census field force is of the utmost importance to the ONS. All of the work conducted by the ONS including the Census 2021 have been planned with the health and safety of both the public and field staff front and centre. All officers will work in a socially distanced way; they will all be wearing PPE and they will NOT enter anyone’s home.

It is vital that you complete the Census 2021 and help ensure Knowsley receives the right funding in future of the services we all use.

You can find more information about the census taking place in Knowsley on the Council website.