Home Need to know Brighthouse collapse

Brighthouse collapse

by Laura Johnston

Following months of financial difficulties, the high street rent-to-own retailer Brighthouse has announced its collapse.

The chain had stores in Huyton and Kirkby town centres which had already been closed to the public due to the Coronavirus outbreak.

I’m a customer, what does this mean for me?

Existing customers should continue to make payments in their usual way; administrators are looking for potential buyers for the stores.

If customers are struggling to make payments, for example if their income has reduced due to Coronavirus, requests for a payment break or lower payments can be made directly to Brighthouse.

I’m worried about debt

Free debt advice is available from the following national organisations – all advice is free and confidential.

• Stepchange – call 0800 138 1111 or visit their website.
• National Debtline – call 0808 808 4000 or visit their website.

Other organisations give free confidential information and advice on benefits, grants and managing your money, with an online benefits calculator to work out what you could claim:

• Turn2us – call 0808 802 2000 or visit their website
• Money Advice Service – call 0800 138 7777 or visit their website

Credit Unions

Local credit unions offer low cost loans to their members – please note that during the Coronavirus outbreak, both Knowsley Mutual and Enterprise Credit Union are only able to offer loans to existing members. Although their branches are closed, both can be contacted online, by email or by phone.

If you are a member of either credit union they may be able to help you.