Home Business help Bars & restaurants urged to help tackle Covid-19

Bars & restaurants urged to help tackle Covid-19

by Gemma Melling

Hospitality businesses in Knowsley are being reminded to help support the NHS Test and Trace programme by recording contact details of staff, customers and visitors. Residents too can play their part by ensuring they leave their details when they visit premises.

Knowsley Council has produced COVID-19 workplace guidance for businesses, which includes a template for recording customer details.

Recording contact details of customers and when they visited bars, restaurants or other hospitality businesses will make it easier to identify people who may have been in contact with the virus.

Hospitality businesses present a higher risk of transmitting COVID-19 as people spend a longer time in one place and potentially come into close contact with other people outside of their household.

The NHS Test and Trace service will only request contact information where it is necessary and businesses must ensure personal data is handled in accordance with GDPR.

If you are contacted by NHS Test and Trace, contract tracers will:

  • Call you from 0300 013 5000.
  • Send you text messages from ‘NHStracing’.
  • Ask you to sign into the NHS test and trace contact-tracing website.
  • Or you may be called by the council’s single point of contact who are working with the national track and trace service.

Cllr Sean Donnelly, Knowsley Council Cabinet Member of Health and Social Care, said: “The Test and Trace service allows swift action to be taken to avoid the spread of COVID-19 so it is really important that hospitality businesses and their customers engage with it. If everyone does their bit to follow the guidelines then we will be able to return to normality quicker.”

“We all have a part to play in ensuring our businesses can remain open and customers can continue to visit them. Ensure you follow the guidance that has been issued around asking for and giving your contact details, maintaining social distancing at all times, wear a face covering where advised and regularly washing your hands.”

If you develop symptoms of COVID-19, including a new, persistent cough, a high temperature or a loss or change to your sense of taste or smell, you should self-isolate and book a test at nhs.uk/coronavirus or by calling 119.