Home Latest news Alternative arrangements for patients of Roby Medical Centre

Alternative arrangements for patients of Roby Medical Centre

by Guy Murphy

Roby Medical Centre was subject to vandalism last week and the surgery is currently closed. However, alternative temporary arrangements are in place whilst building repairs are undertaken.

Location 1: Delivery of clinical services and reception at Davey Chemist, 112 Dinas Lane, Huyton, Liverpool, L36 2NS

Services delivered at Davey Chemist

  • Appointments with the clinical team. Please note all appointments will be triaged and patients will be invited in for the appointment based on clinical need and patient preference for face to face and remote consultation.
  • Baby checks and immunisations will be delivered from this site only and by appointment only.

Reception Services at Davey Chemist

  • Open 9am to 5pm to speak to reception staff
  • Collection of sample pots
  • Collection of blood forms
  • Collection of administration forms including fit notes (when it is not suitable to send electronically).
  • Drop off for samples between the hours of 9am and 2pm (samples will not be taken after this time due to limited storage).

Location 2: Delivery of clinical and administrative services at Nutgrove Villa, Westmoreland Road, Huyton, Liverpool, L36 6GA (patients must only attend this location with an appointment).

Access will be via the entrance at Poplar Bank. All patients will receive full instructions from the practice on booking regarding how to access the site and any patients with pre-existing appointments needing to be rescheduled here will also be informed.

Services delivered from Nutgrove Villa

Patients attending Nutgrove Villa will be by appointment only. Staff will be on site 8am to 2pm daily offering face to face appointments, NHS health checks, chronic disease clinics and telephone / web-based clinics.

How do I book an appointment?

By phone

We request in the first instance that you call the usual practice number 0151 449 1972 from 8am Monday to Friday.

Appointment allocation remains the same with appointment requests triaged by clinical need and urgency.

Patients will be offered an appointment in one of the following ways:

  • Telephone-based consultation
  • A telephone-based appointment up to 14 days in advance
  • A telephone-based appointment available on the day
  • Face to face appointment (at Davey Chemist, Dinas Lane)
  • A face-to-face appointment can be booked up to 14 days in advance
  • A face-to-face appointment triaged by a clinician for on the day assessment home visit

Patients can request a home visit by contacting the practice and the request will be triaged by a clinician.

Online

To request an appointment, get help for your medical query or request administrative help you can use eConsult the online triage system.

eConsult is open from 8am – 6:30pm Monday to Friday.

If you are requesting an extension to a fit note, eConsult is the quickest and most convenient way to submit your request.

Click here to access eConsult. https://robymedicalcentre.webgp.com/

I am a vulnerable patient, what should I do?

Patients that are deemed vulnerable and require a reasonable adjustment can contact the practice on 0151 449 1972 and the request will be escalated to a manager for review and action.

The practice recognise that the change of environment may be unsettling for patients and as a result some patients may need longer appointments or additional changes made to ensure they are able to access the service. Please speak to a member of staff and we will do our best to support you.

I have an admin request, what should I do?

Requests by patients for admin will be encouraged to be submitted via eConsult or by emailing roby.medicalcentre@nhs.net.

Patients can telephone the practice and administration requests will be handled over the phone.

Patients can also visit the temporary reception at Davey Chemist, Dinas Lane.

Please note due to fire damage of NHS property, the time frame to complete non-urgent administration will be increased from 7 working days to 14 working days.

I need to request a prescription, what is the process?

Patients will be able to order a repeat prescription in the following ways:

  • NHS App/Patient Access
  • Telephone 0151 449 1972
  • In person at Davey Chemist, Dinas Lane

When will Roby Medical Centre be open again?

The site is currently closed and under police investigation. Significant fire damage occurred along with destruction of electronic and medical equipment.

Staff at the surgery are working with the Clinical Commissioning Group, police and local council to get the practice back up and running as soon as possible.

I want to join the Patient Participation Group

Every GP practice has a Patient Participation Group that acts as the voice of patients to shape and improve services. A meeting for the PPG is in the process of being arranged and the surgery will update the website soon with the date of the meeting.

If you wish to join the Patient Participation Group, please email roby.medicalcentre@nhs.net