Home Coronavirus: News and Advice Advice to domestic abuse victims on using ‘999 silent solution’ telephone system

Advice to domestic abuse victims on using ‘999 silent solution’ telephone system

by Laura Johnston

Merseyside Police has advice for domestic abuse victims on using the ‘999 silent solution’ telephone system in an emergency. Here is a message from them.

We know that people in Knowsley are continuing to follow the national advice around household isolation as a result of the current Coronavirus pandemic.

Merseyside Police is committed to keeping everyone safe but we know we have vulnerable people living in our communities who will be additionally concerned about the prospect of staying at home for a number of reasons – including those who have been the victims of domestic abuse.

We are encouraging everyone to become familiar with options within the 999 System –  a part of the 999 system allows for people who are not free to speak, but are able to either make a noise press 55, which alerts the BT operator to the fact that you need help, and they can then connect to the police.

The system enables all 999 callers, to access support in the manner described, it is important that a noise is made or that 55 is pressed. For example if you can only make noise, such as tapping the handset, coughing, crying or even talking to the offender, then these actions will alert the attention of the BT operator.

Detective Superintendent Sue Coombs, from Protecting Vulnerable People, said:

“There is no suggestion that there has been a rise in the number of calls in relation to domestic abuse on Merseyside but we aware that we are currently in unprecedented and challenging times and that people may feel particularly concerned about the circumstances they currently find themselves in.


“We want to be able to relieve some of that concern by reassuring people that domestic abuse remains a priority for the Force and our specially trained officers will continue to be there for people to offer help and support and to investigate allegations of abuse thoroughly and professionally.


“We would always advise that if someone is in immediate danger they should dial 999 and speak to an operator but we also accept that in times such as this when households are self-isolating that openly speaking is not always an option.


“The Silent Solution is a service which means a vulnerable person can call 999 and alert us, without making a sound, that they need our help and we will respond.


“If they do not want to contact the police at this time then I would urge people not to remain quiet but to get support from other agencies or speak to friends and family about what is happening.”

Cllr Shelley Powell, Knowsley Council’s Cabinet Member for Communities and Neighbourhoods said:

“I understand that in the current climate, this can be a stressful and anxious time for some and being asked to stay at home can be an added challenge.


“We want to ensure that anyone who is suffering from domestic abuse is not alone and the Silent Solution is one of the many ways our residents can report abuse and our message to them is clear: you are not alone and you don’t have to suffer in silence.”

If you have any non-urgent information on domestic abuse – if you are a victim or believe someone you know is a victim – you can contact and direct message @MerPolCC on Twitter, ‘Merseyside Police Contact Centre’ on Facebook or contact @CrimestoppersUK anonymously on 0800 555 111.

Further support can also be found at these national agencies:

  • Women’s Aid | womensaid.org.uk | 0808 200 0247 (24 hours)
  • Refuge (includes information for men) | refuge.org.uk | 0808 200 0247 (24 hours)
  • National Domestic Violence helpline on 0808 200 0247(24 hours)

You can also read advice and tips for healthy relationships and advice on how to handle arguments on relate.org.uk

Knowsley residents are experiencing domestic abuse can also contact:

Knowsley Multi-Agency Safeguarding Hub
Tel: 0151 443 2600


Knowsley Early Help Hub
Freephone helpline on 0800 073 0043 and ask for your information to be passed onto the Early Help Hub and one of our staff will call you back. Or you could complete the online form by clicking the ask for help and support on this link.


The First Step (Specialist Domestic Abuse Service)
Tel: 0151 548 3333
Website: www.thefirststep.org.uk